Victoria Garage

One of the cheaper petrol stations in the area. Happy Customer.

AT ALL COST DO NO PAY RESERVATION FEE OR DEPOSIT TO COMPANY! I can’t even begin to start with how disgusting this company is..I paid a holding reservation fee after reading the terms and conditions which state it is refundable within 5-10days and they deem themselves a reputable company.On 24/02 I paid £250 to reserve and visit a car which was not local to me. On the 25th I viewed the car and decided I wasn’t happy with finance agreement as it did not cover the full car price and requiring deposit and interest was extremely high (no admin completed by company as I had conducted my own finance agreement).As the showroom was not opened on Sunday I called them first thing on Mon 27/02 to which I was told my reservation fee would be refunded.It’s has been several weeks and everytime I ring I am told it will be paid and made to feel like I am not in the right to be chasing my money.I have been given excuses such as they have a card machine error therefore normal refund process does not work. As a result I have had to provide my bank details via email so bank transfer can happen. However, a week later and I’m told the director has to authorise it and he hasn’t been able to due to health problems.A week later, I ring them again today after being told it will be sorted and I’m advised the director is in showroom today and my refund will be sent today.But here we are again no money has been refunded and it has been over 3 weeks.I am sick to death with chasing this company for MY MONEY! They have no right to it and if I don’t receive it, out of principle I will look to process a claim through court which will add fees and interest for everyday I am without money or request chargeback from my bank which I’m hoping will have negative effect on the business.

I saw a ford cmax car , couldn't get to see it ,just looked online read historySpoke to there sales and they looked after me 100% very good company cand sales team will use again for service etc

Fantastic experience purchasing a BMW X2 from here recently. We dealt with Bryn who could not do enough for us, as made things very easy. Excellent customer service from start to finish.

Brilliant service - will only ever buy our cars from Victoria Garage!Chris and the team are fantastic and for the second time in a row have sold us exactly the car that we wanted!We have just got our new BMW M4 Convertible from them and love it to bits.Cannot recommend highly enough!

All well when they're pushing you to put a deposit down! After agreeing to refund me I've been chasing my money for 5 weeks! They keep saying the accountant is sending it but clearly not bothered. I will not be dealing with this garage in the future.

Purchased my new car last week. The entire team were really helpful throughout and went above and beyond to get me the car in time for the bank holiday weekend. Would use the team again. Thanks especially to Bryn for sorting most of it!

I've always had a great experience when coming to Victoria Garage. I have bought numerous cars here and they have had cars off me to sell through their sale or return contracts! The staff are friendly, helpful and approachable too. I highly highly recommend