The Groom Room Newcastle Kingston Park

So happy after taking my Shih Tzu puppy in for a groom. He is a puppy who likes to play, run, roll around in the mud. His coat was getting too long and the dirt and brambles always sticking to him.He looks soooooooo much better now. Thanks so much to the lady who saw to Brady today. I almost cried with happiness when I saw him :)What he looked like typically before, and after photos attached ;)

My dog loved being groomed here, she was actually happy and calm and the groom was gorgeous. Both groomers were so nice too.

We took our 6 month puppy for first groom and he ended up with fleas. He has been flea tablets every month was up to date with fleaing and worming. I now have an appointment with the vets to get a prescription for fleas. Will not be returning

Made a point of logging on to review after I took billy my young westie for his nails trimmed. Billy is petrified of his nails cut as the girls soon became aware, they were extremely comforting to my dog and cool as a cucumber doing what I find to be a very stressful task. They then spoiled him with cuddles, strokes and as many treats as he wanted.Also a very old westie was in beside him being groomed, and the affection towards her was outstanding.5 stars.

Been trying too rebook my dog's appointment for nearly two weeks no one will answer the phone and they never get back to you

Not a complaint on service but you really need to update your opening times. Totally wasted journey today when it’s showing you are open and not.

Don't even want to give them one star. They changed appointments 2 then just total cancelled the day before appointment. And try and speak to some one that has got an actual clue good luck.

Just had my dog oreo in for awash and groom and he looks well better now for christmas excellent job on him many thanks

I took in my Pomeranian, and asked for the mane to be left untouched, and just a sort of ‘split ends cut’. They cut a lot into the lower mane, and left the higher mane, so it’s notably disproportionate, looking a bit silly, but they did really well bathing her, and did brilliantly getting all the dead hair out, and shaping her body, but this mistake on the mane area stopped it from being absolutely perfect outcome, so, to get perfection, make sure to be very specific [if there’s areas you don’t want touched or shaped specifically, I’d say]. They were very nice, and reliable time-wise. She also had massive matting behind the ears, because the breeder didn’t warn us about how that develops, and Cheryl got that out safely with clippers perfectly. They also gave us some highly valuable at home tips for the difficult Pom hair.Note: they don’t, after trimming the nails, use a file [to smooth them] — I’m not sure any normal groomer does. When she was playing with a new toy later that night — it was too big, granted — she cut her cornea, and I almost had to take her out-of-hours to the vet, but it healed in 2 hours. I’d do a filing at home yourself, after, or request they do it (I’m not sure they do) if you have a very playful toy breed.