Boots Opticians Exeter

I was offered an extra detailed eye scan which I accepted. I have been coming to Boots Exeter for over a decade and always receive expert attention. This time there was no need to change my subscription and I was reassured that at my age so far there are no immediate worries.

Excellent friendly reception .Confident professional eye test & contact check .very happy with my visit thanks .

The glasses were not made correctly not once but several times . I have had my money refunded. I am infuriated that I have been let down. Not very happy. Total waste of time,energy and diesel.

I had an amazing customer experience with Chaz at Boots Opticians on High Street in Exeter. I hadn't been to an optician in years and, having lost my glasses, I arrived at the appointment empty-handed.When Chaz approached me, her lovely smile and friendly demeanor instantly put me at ease. She walked me through the steps, explaining the benefits of upgrading my eye exam to ensure there were no underlying issues.I felt completely trusting of her incredible knowledge and guidance. After a short wait, my exam began and fortunately, my eye health was good. Chaz then helped me pick out frames, meticulously measuring for both comfort and style. She is certainly an expert on lenses, so I opted for the best, recognizing it as a worthy investment.To summarize the rest of the experience, I felt relaxed, shared some laughs, and learned new facts about vision that day. In these times of social awkwardness and impatience, I experienced a quality of customer care rarely demonstrated. I hope her employers treasure her and use her talents as a benchmark for training others in exceptional customer service.

I recently bought a pair of glasses (October) from Boots as I have done for many years. Unfortunately, something went wrong and my new glasses made me feel nauseous, I had problems reading and seeing at distance. After three weeks of I contacted the branch I got an appointment to try and remedy the situation. Well I was met by Charlene Pablo a trainee dispensing optician who could done enough for me. She check my eye sight, she listened intently to my problems, she helped choose some new frames, prescribed new lenses and spent a great deal of time measuring to ensure that this time my new glasses would fit and work as they should. Excellent service throughout, also friendly and very professional, a real credit to the company.

Great service from opticians but horrified to see a charge of £15 for insurance for glasses was added to my bill without discussion or my agreement. Sharp practice.

The glasses I'd identified on Boots' website weren't available and after c. 5 weeks waiting for a resupply, I gave up on it and chose an alternative pair; When I negotiated a time to come in and collect them, the assistant was quite pushy when trying to divert me from choosing a Saturday appointment; When I asked the same assistant if she knew of a local recycling point for my outgoing glasses, she said I could keep them as backup - I persisted and was told I can recycle them if I wanted to - I persisted again and, at the third time of asking, she said I could bring them in to Boots itself to be recycled - she could have said You can bring them in here" at the ouset and saved a rather silly conversation from ensuing."

Attended Exeter Boots Opticians for an eye test for my son and I. Great experience throughout, all staff extremely friendly and helpful

Great experience as a Mum visiting alone with a six month baby. Staff were kind and I was seen promptly. Space offered for breastfeeding and I wasn't rushed. Optician was awesome and very kind, will be bringing my nervous five year old for her check in a couple of weeks and I know she will be well looked after!

From arriving and the initial health check member of staff, to the optometrist (A. Yusaf) and the Student Dispensing Optician (Charlene Pablo) I had the most fabulous customer service I have ever experienced whilst shopping for optical wear. Charlene went above and beyond the bounds of customer service by practically bringing almost every pair of frames in the building for me to try on. Her patience and kindness was never faltering and her explanation and technical knowledge of all things optical was outstanding! Charlene and her colleagues made this experience more palatable because of their kindness and attention to the customers need and expectations. Thank you Charlene and team!!