Wood Street Veterinary Hospital

Secretaries and doctors are not doing their jobs properly. Unfortunately, I had to work with them a few times. Twice they gave me wrong paperwork for the travel certificate by fly and I lost my money because I couldn't cancel my flight ticket. I couldn't travel. Had to wait one more month for the new certificate.. The secretaries do not listen to you, they are very rude. I couldn't get an answer to any of the questions I was looking for a solution to. It cost thousands of pounds to stay one more months in Uk and she's asking me for money for the paperwork I finally got. Why did I pay for the wrong documents before? I will report these people. A dog's life is worthless to them. Shame..

Amazing service from Dr Rajat Mukherjee. I couldn’t thank him enough for his service and compassion and his commitment with my Pomeranian.He showed so much care and he kept me updated the whole way through as I was so worried.God bless the surgery they are an amazing team they really do care !The after care was really good and coco came out so happy from his dental surgery.Thankyou very much for the service I got 5 stars the Dr is amazing as well as the nurses.

Got a same day appointment easily. Saw lovely receptionists including Helen (who also walks my dog and has pointed out a couple of things in the past that I might not have noticed in my dog!) Saw the vet Sandrine who was professional, personable and patient. Thanks to to Guy and Anna who took the trouble to find the answers to questions. My dog is napping now after pain relief so there are 2 satisfied customers in him and me.

Very dissatisfied with Wood St/Vets Now.Took my beautiful German Shepherd for emergency treatment end of May 2023. There were problems with handover of information from one vet to another and across day shift to night shift. I sent complaints to Vets Now who have responded confirming a breakdown in providing clinical information and an offer a payment gesture. Wood St have still not responded to my complaint nearly a month later. Please be aware of this lack of training and basic flow of record handling, this is not good for a clinic/hospital stating RCVS standards. Sadly my dog passed away.

It was an amazing veterinary. The lady there was sooooo helpful with so much on her plate already she agreed to help us. Our casa was in such pain and she had relieved it. Would never recommend any other veterinary other than this one. Definitely the bestOur casa was shining

Hi. I recently got an animal health certificate from Wood street for my dog to travel to France. I trusted the practice to quote a fair price. (£300). After meeting travellers abroad the cost is WAY over inflated. Most I’ve met paid £150. Blue cross (and other sites) suggest the range should be £150-£280. Unfortunately, I expect London to be more expensive but £300 is not reasonable. The dog didn’t even get an examination for my £300. The rabies is also inflated at £100. The staff are all friendly and we’ve always had good service. However, the trust has gone and we will need to move to a new vets as I will always believe I’m being over charged. The practice have said the parent company ivcevidensia sets the pricing structure, they’ve not responded to my email. Use this practice with caution as you will be paying over inflated prices.

I cannot speak highly enough of the care and all round experience that has been consistently provided by the whole team at Wood Street. Having had many experiences with other practices to compare with, I can say this is the first time we have genuinely felt our pet is not only in extremely and reassuringly expert hands but also, and equally importantly, true care full of empathy and consideration for us and our pet at all times. We came to Wood Street on the strong recommendation of others and I can only do the same now based on the quality of service and care consistently experienced.

This is the local veterinary clinic. We are so fortunate that Dr Mukherjee is our vet. Previously we have been attended to by Tony White and he is also amazing. The receptionists are passionate about caring for pets. They go the extra mile -all of them without exception are excellent! Carol, Anna, Valerie and others; apologies I’m dreadful in remembering names. The clinic has a car park, albeit a small, busy one and there is convenient parking on the road. There is a lovely public park Ravenscroft - where one can take their pet after consultation to relax, nearby if needed.The recovery room after surgery is air conditioned, clean and has a professional yet relaxed air about it. I have seen the food prepared fresh on site for recovering animalsThe vet Raj is rather knowledgeable, kind, caring, thoughtful and pleasant. He has superb communication skills. Tony is funny, clever, reassuring and also has excellent communication skills. I believe Wood street inspires confidence and that too when people are feeling helpless and vulnerable with their sick animals! I have previously been to Medivet’s but found them variable and inconsistent in service. I would recommend Wood street vets to everyone. It’s a five star placeThank you11.2.23Fantastic vet practice; I can’t recommend it enough. It looks well staffed, efficient and very professional. Dr Rajat Mukherjee is absolutely fantastic

Unfortunately I had to have my cat Max put to sleep last night. The reception team were very empathetic and the vet was also. My son who was working wanted to say goodbye but could not make it there until after 9pm. The vet arranged with the night team to have Max available for my son to say his goodbyes which I found very endearing. I just wanted to say a big thank you for arranging the late visit.