Premier Automotive Kia Dukinfield

Brilliant and efficient service. Dropped my car off at 8.00am and it was ready by lunchtime having had a service & MOT. Washed and vacced my car out (it needed it) and came back smelling lovely. Great customer service all round.

It’s might be an idea to retrain your staff in the manner of driving as one of your underlings just decided to cut me up on the M60 and decided to give me the finger for her mistake.This happened around 18:20 on 22nd September, the driver a middle aged Asian with glasses.The registration of the car is MT72WKL a Kia Niro fully stickered up with your company information plastered all over it. (I’m assuming she’s not the brightest of employees)Personally I’d make her drive her own car if she’s actually got one as opposed to a company car she clearly abuses, cuts people up , tailgates and clearly believes 95mph is the British speed limit.As this car she is abusing is a demonstration vehicle it will one day be sold to a customer. After what I have witnessed today I’d avoid buying ex demos off these people!!

MOT time. Ease of making an appointment. Perfect customer service on site. Quick efficient check done. Hoovered and cleaned car.I stayed and waited.Lovely coffee machine (and biscuits).Very clean comfy waiting area.

Bought an 8 month old car from this dealer 3 months ago. Happy with the deal and the car was delivered and all seemed fine. After a few days a number of minor stone chips on the windscreen became apparent and I also spotted a couple of paint chips on a door handle. Rang the salesman who said he'd speak to their windscreen firm to see if the marks could be polished out and he'd sort out a paint touch-up pen and to leave it with him.After hearing nothing, I rang again a few weeks later and got a similar response. Two further calls later, another 'Leave it with me', but nothing.These may only be minor items but I spent a lot of money and I'm disappointed with the after sales service. Seems like 'Leave it' is what happens.Well the windscreen will now need replacing due to a later unrelated incident and I shall be buying my own paint pen!UpdateReceived a call from the Sales Manager today, following my initial review.An offer was made to pay the insurance excess of the replacement windscreen, which I was happy to accept. I was also assured that a paint pen would be sourced and dispatched as soon as possible.Based on this and the quick response, which shows that the dealership takes these reviews seriously, I have increased my rating from 2 to 3.As I have a KIA service plan I shall consider using this dealer to carry out the next service and if I do, perhaps my rating will increase further.

Booking was hassle free carried out by a very pleasant Gabriel. We arrived early and were greeted warmly and directed towards the waiting area and coffee machine. As we arrived we couldn’t fail to notice such a pleasant aroma in the show room. Staff were starting their day’s work and even smiled as they walked past. We were feeling very welcomed and respected. When the car was ready we were given a detailed review of the situation and even the name of the mechanic, Dan. As all staff behaviour emanates from the very top, there is a culture of personalising the experience. Even the toilets were a five star experience. Spotlessly clean. Wow. Highly recommend this garage, thank you Premier Automotive Kia Dukinfield.

My car recently had a service and MOT (no cost on the day as I agreed a plan at time of purchase). The car was collected and delivered as promised taking the hassle out of me arranging a lift or a courtesy car. All paperwork was retuned by the Driver and the car had a mini valet free of charge as part of the service/MOT. Exceptional service with no hassle whatsoever! Thank you!

Took my daughters car for service today.The service at the desk was fantastic booked in by a very smiley young lady who was so pleasant and helpful.I was loaned a nice car to return home and and I received a call within 3 hours to say it was ready.On arrival I was very pleased to see the car had been cleaned and vacuumed.There was no bill to pay as I joined a monthly service play which is great as I don't miss the small payment each month and I recently had the car mot'd and that was included in the plan.Everyone I speak to in this showroom are realy nice and I just wanted to say thank you" for such a brilliant service.RegardsEric Unsworth."

Premier Dukinfield always provides an excellent service. I have dealt with them for several years now and I find all the staff to be extremely helpful, both in their service and sales department. Highly recommended. Keep up the great work!

Excellent service. Car picked up on time returned serviced, MOT and valet. Came back cleaner than when it went. Best car and best dealer I have had.

Excellent customer service, they serviced the car with a quick turn around no hassle and cleaned the car inside and out. I'm a very happy customer