Signature Suites

We have had numerous groups that we act for stay with Signature and the team and facilities there are fantastic. Highly recommend for both business and leisure stays.

Good rooms warm comfortable as bit over priced .but local to shops etc very secure .good highly decorated friendly staff.But on my stay was noisey on 2 nights ..parking spaces CCTV all round ..

Plus points: the room was very nice, modern and the bathroom was beautiful. Check in was easier and the key card system was easy to use. Adequate parking was useful. Locations is good, easy access to the town.Cons: Our room did not have an opening window. Unfortunately we stayed at Signature Suites and on the 2 hottest days of the year so far so had to prop the door open. This wasn't ideal given the location was a fairly busy side road. Fans were handed out on the second day. No instructions for the microwave oven made it impossible to use. The room was far smaller than what we expected.

We stayed in one of the deluxe suites for a super last minute weekend break. The apartment was absolutely spotless and the facilities were great. So many nice little touches, specifically the kitchen supplies. Our stay was really private, though if we needed anything, the staff were always polite and attentive. Excellent location, less than a 15 minute walk to the busier part of town with restaurants/bars etc. Definitely will be returning.

Stayed here a few times now and can't fault it. Everyone I've spoken to are professional and helpful. The rooms are always clean and they have everything you need in them!

Terrible customer service. Mistakenly made a booking and requested a cancellation with booking.com who were brilliant. They contacted the hotel via email who said they weren’t getting the correspondence? Every time I called Signature the lady who answered the phone sighed and was no help, when all I was trying to do was resolve a situation that was costing me £100. Booking.com requested that the cancellation should be free of charge as it was mistakenly made by someone else on my phone. I told the hotel that I was cancelling so did booking.com however I got an email the next day saying that I was “no show” and that I couldn’t get any reduction on the cancellation fee. I accept some responsibility for the booking but the way it was handled by them was terrible. Wouldn’t recommend just on the customer service alone.Seemed like they just wanted to make some money without doing any work?

Me and my partner stayed over the bank holiday weekend and we was so excited because the reviews were so positive. But unfortunately it was such a disappointing stay the room was freezing because the heating wasnt working. The AC unit was only blowing out freezing cold air. The kitchen sink was so tiny and in such an awkward position. Then to top it off there was no hot water and the water pressure was so low. The shower water was droplets. Every time we reported it we kept repeating ourselves and reception said they have reported it to the engineer. But the problems were not fixed. The reception said we would have to wait until we check out until we can see what they can do for us. Then the day we checked out on the bank holiday monday we spoke to the manager which she decided to talk to me through an intercom so I had to tell her to come and to reception which is very bad customer service. When I explained to the manager the time of stay we had then her response was well you could have went to another hotel. I was like that a poor response who has money to just be spending on hotels. Then she suggested that she would give us a full refund for the 3 nights we stayed so I told her let's do it now and she said no I will do it later take my word for it. I asked her ok but can you send me a confirmation email to clarify this because we are travelling from london and I dont want to chase you for my refund. She kept saying no just take my word which is to me means nothing and as a hotel if someone offers you a refund you should process it there and then it was a holiday I wanted to get over and put behind us. My partner said let's take her word so we left and drove back I didnt hear anything from the manager. I had to message her late evening to query about my refund and she text me back saying I have processed your refund for only 2 nights. So I text her back I thought you said you was going to give me a full refund as you suggested it neither me or partner didnt say nothing about a full refund. She hasnt replied I text her back again today and still no reply. So in a sense we took her word for it but she didnt keep to her word. It was such a awful stay and the customer service of the manager was appalling not to mention she lied.

For the price they charge, these guys do an excellent job. Everything was as good or better than I expected. Well done.

Used this place regularly, rooms are awesome, however booked a room most recently and was travelling a distance of two hours plenty of rooms on their site and booking.comArrived at the premises called up to advise them I'm outside to check in and the receptionist informed me that there are no rooms available,Booked the room at 3pm and got a cancellation email at 7:30pm when I was already near to the apartment building. Absolutely shocking surely a phone call would have been better....... seems like to me someone cancelled my room and did their 'mates' a favourWill never use again poor poor service !