Riverside SEAT Hull

Bought a car late 2022 and loved the car. Taken back to Riverside Hull for 2 warranty fixes and a software update. One warranty fix being a rattling glovebox. Upon collecting the vehicle I was told the glovebox was not touched and a new one was on order (June 3rd 2023). Once inside the vehicle it was clear the glove box had been worked on and was not fitting flush with the trim surrounding it. Looking at it more closely, an internal part had been removed from the glovebox which was now causing the rattle to be worse (picture below), and even causes the glove box to open on its own whilst driving, we have now resulted to using duck tape to keep the glovebox shut. I contacted the manager about this and was contacted by the service team to be told that the part was missing upon arrival and that nothing was done to the glove box and was made out to be a liar about my issue. Fast forward almost 2 months and I called for an update on the part and was told we don’t know when it is arriving but we will chase and get back to you in 24hrs, 3 weeks after this I called to ask about the update and no apology was given about not calling back and was then told the part would definitely be in and fitted by end of August. I called on 27th August to ask about this and was told it’s still in the same status as it was in July and we are unsure when this will be in. I asked to visit and speak with the chief mechanic who told me he did not touch it, and then went on to say “well, if I did remove it I didn’t do it knowingly”. I’ve now had to speak with citizens advice around rejecting my car as I’m getting nowhere with the garage and they are yet to apologise for the work carried out. Garage has also admitted to not wanting to take the part from another vehicle to speed up the fix. Really disappointed with the build quality of the vehicle and the aftercare that Cupra/Riverside provide. letter was sent 5 days ago and I have received no correspondence from the dealer.

Recently purchased a car from Riverside Seat Hull. I dealt with Jason Alsop and from start to finish he kept me informed and updated. The handover was very in depth and he set everything up for me and explained how everything worked on the car. The most detailed and informative handover I have had when buying a car. Great service would not hesitate to recommend.

I was looking for a new car and came across one here at Riverside, came initially to test drive and was greeted with polite staff who you could tell would go above and beyond for any customer.After deciding it was the car for me, Jason Alsop went above and beyond to make the process as easy and stress free as possible leaving me only with excitement to get my new car, I can not fault my experience at all as Jason was 10/10 throughout the whole process. He made sure every question was answered, explained everything to me in depth and ensured he was available if I needed any further help. On the day of my handover, everything had been done for me and Jason even went as far as showing me how to use the voice function on my car and talked me through setting everything up.The whole process for me was 10/10, and I knew I was in safe hands with Jason. I will definitely be recommending Riverside to my friends and family, and will know where to go in the future if me or my partner ever needed a new car! Thank you again Jason for being so great!

Would highly recommend Danny Murphy at Seat Riverside - the customer service he provides is second to none. He was so friendly and made the whole process simple and straight forward for me. His attention to detail is fantastic - I even drove away with a full tank of fuel and a bunch of flowers! Thank you Danny!

Recently purchased my second brand new car from this dealership. Traded my Arona for an Ibiza fr. Jason was really helpful throughout the process. The online process was very easy to follow. He kept me updated on the progress of the purchase and the whole process was smooth and straightforward. On collection day he went through the car systems with me and explained how everything worked. Very helpful. Thank you Jason.

Fantastic experience at Riverside. Danny was very polite, professional and listened exactly to our needs. Only showed us cars which met our needs and price budget with no pressure to buy.Great test drive experience, relaxed even with our 2 year old in tow and answered all our questions honestly. Danny is very approachable, friendly and down to earth which made the car buying experience much more enjoyable.Found our perfect family car in one visit. Danny went above and beyond sorting out the extra tinted windows which were requested, getting the perfect tint shade. He is a credit to Riverside SEAT hull.

After a not so great experience Andy Trolle completely turned it around and was very thorough and not pushy in the slightest. Gave me all the information needed and was very attentive to all the requirements I wanted in a new car. Very pleased with my new purchase and happy to be back with riverside Seat. I’m now trying to find any reason to drive! Thank you Andy!!

Was looking for a new runabout for wife and saw an immaculate and very well-priced new model Seat Leon 150 FR so arranged 3 hour drive down to meet Jonathan and the car.Car was ready, clean and immaculate, discussed deal and came back 3 weeks later on train to pick up and Jon met me at station and drove me to centre.Had a great experience and not one issue in buying the car and dealing with Jon was a pleasure.Well recommendedWould recommend Jon and Riverside Seat.

Exceptional Service and a Fantastic First Car Buying Experience!Review:⭐⭐⭐⭐⭐I recently purchased a Seat Ibiza from Riverside Motors for my son's first car, and I must say that our experience was nothing short of outstanding! From start to finish, the team at Riverside Motors went above and beyond to ensure a smooth and enjoyable car buying process.First and foremost, the staff, especially James at Riverside Motors were incredibly friendly and welcoming. They greeted us with warm smiles and genuine enthusiasm, instantly making us feel comfortable and valued as customers. Their positive and approachable attitude created a pleasant atmosphere throughout the entire experience.Communication with Riverside Motors was excellent. They promptly responded to all our inquiries and provided us with all the necessary information we needed to make an informed decision. They patiently walked us through the features of the Seat Ibiza, highlighting the engine options that helped with insuring a first car!Moreover, the condition of the Seat Ibiza exceeded our expectations. It was meticulously cleaned, both inside and out, and looked almost brand new. Riverside Motors clearly takes great pride in their used cars, ensuring that each vehicle is in top-notch condition before it reaches their customers.The purchasing process itself was smooth and hassle-free. The paperwork was handled efficiently, and they patiently explained each step along the way, making sure we understood everything. We left Riverside Motors feeling confident and excited about our purchase.Overall, I cannot recommend Riverside Motors enough. Their exceptional service, friendly staff, and excellent communication made buying my son's first car a memorable and enjoyable experience. If you are looking for a trustworthy dealership with a wide selection of quality vehicles and exceptional customer service, look no further than Riverside Motors!Thank you, Riverside Motors, for providing us with an outstanding car buying experience. We are beyond thrilled with our Seat Ibiza and will definitely be returning to you for any future car needs!Martyn