Camberwell Superstores London

Astoundingly poor customer service. Could not have cared less about my lost parcel (tracked and delivered directly to the shop). No security or system for parcel pick up. Do not send anything here. I came with my baby and they left me searching in the wrong area with him crying. So disinterested in being helpful, kind or caring. Would give 0 stars if I could.

0 punctuation to this shop. The worst customer service I ever since. They don't deserve to be open and earning money. I went to collect a parcel...the man didn't have any idea about the collection and another just point me a place where I had to find my parcel among 50 other parcels. Extremely rude. Disgusting place!!! DON'T SHOP THERE!!

Man working at the till seemed annoyed at me for picking up a parcel and was SO rude to me without a reason. Spent 10 minutes looking for it amongst a chaos of packages. Awful experience! Will never order Evri delivery here again.

Parcel management is awful; parcels are left to be taken by anyone in random fridges.Customer service is inexistant and the staff is very rude; this shop deserves to go out of business

Worst experience for parcels the people were so rude. The parcels are just left in a turned off freezer and you have to find yourself so anyone could walk off with anyones and steal. It was dirty and I will not be using the shop or parcels service here again

Love this place. I've completed many DIY projects buying from this store . They have a small selection but a well stocked store with timber and plumbing supplies , they are very knowledgeable in case you need any advice .

It;s a shame that one person in this store will probably be the reason it goes down. I've been very badly treated while collecting a parcel, being called stupid, shouted at as I couldn't find where my parcel was stored. It is not the first time it happened, I've let it slide a couple times but yesterday was the next level of rudeness. I will report it to evri as well, what's the point in giving this store their business if they're going to treat customers like garbage. The man behind the counter is sexist, misogynistic and rude.

Useful and well stocked local DIY shop. Shame that one of the staff members is rude and unhelpful, seemed to be annoyed at me for trying to collect a parcel and asking questions. Will give them the benefit of the doubt that they were having a bad day, but will actively avoid if it happens again.

DONT COLLECT OR RETURN EVRI PARCELS HERE!I’ve had 2 really bad experiences with the guy at the till (the man in his 50s/ 60s) when collecting EVRI parcels. He’s unnecessarily rude to customers and lacks good customer service. This was my experience:I recently came here to collect an EVRI parcel (already dreading it because of my poor experience the first time I came here about a year ago). I simply said “hi, I’m here to collect a parcel from EVRI” and he just looked at me for 10 seconds like I asked him a stupid question. I then said “I’ve got the order number if you needed it” to which he replied with attitude/ sighing “first of all what’s the company you ordered from”, so I told him and he told me to go look for the parcel myself amongst the pile of other parcels. I was so confused by the whole interaction. He just gives you attitude unprovoked.Just an observation but there was a group of guys in front of me and whilst the guy at the till wasn’t giving great customer service, he wasn’t mean to them… yet he was to me?? It’s also telling that most of the 1 star reviews are about him and mainly from other women too!Do better!!

Another day, another horrible experience with the cretin behind the counter... it's a shame it's the only place around that does Evri returns.Never had a good experience in this absolute dump. The small man in the cap behind the counter is always horrible and rude. He shouts at people constantly. Awful little man, he shouldn’t be allowed around other humans (especially women).I had a parcel delivered the other day, and two of them tried to tell me it wasn’t there - despite me having confirmation of its delivery. They wouldn’t even check for it, just kept saying no. I asked them if they were planning on perhaps stealing my parcel and keeping it for themselves… it was then found very quickly… do not trust them, they’re crooks.