The Dales

The nurses in charge are lovely and caring, but they are unfortunately not around very much. They are supremely over worked and under staffed. The carers on the floor are varied in quality. One kept shouting at my mother in law and didn't respond to the call button in time to get her to the commode while I was visiting. I would have done it myself but she was trapped in a high-railed bed that was not user friendly. MIL was extremely unhappy there. She is vegetarian and they brought her meat. She ended up being served spaghetti hoops out of a tin - atrocious. For the £1300/week this costs, one could run a 5 star resort. MIL ended up leaving and coming home as the care was inadequate.

The wonderful staff at the Dales cared for my mother in the final weeks of her life and I can honestly say that the kindness, attention and compassion shown were of the highest order . This wonderful team really care about the people and their relatives in their charge.

I wouldn't hesitate to recommend this home. My Mother received end of life care here and the care shown to her and us as a family was second to none.If I ever need to receive specialist care this would be a home of my choosing. I cannot thank the staff enough.

My Mum has been in The Dales Nursing home since March as she fell and broke her neck whilst at home. I can’t speak highly enough of the love and care the staff have given her. She has had some complex issues but they have worked so hard to deal with each and every issue, to stabilise her, make her comfortable and treat her with great respect always keeping her as active as possible and smiling. Both Mum and I feel lucky that the hospital sent her here for ongoing care.

Carers are overall nice but sometimes seem apathetic. The website is misleading. Thankfully, they've taken down the blatantly fake stock photos, but the food is often not locally sourced and freshly prepared - especially in the evenings, when it's often powdered soup and tins of pasta from Tesco's. The location is convenient for visiting.

The personal care and dedication to the welfare of the residents here is fantastic, and their care for the residents families is both supportive and compassionate. I would highly recommend The Dales as a caring, sensitive compassionate place for your loved ones.