Stephensons

Very professional, great communication and top class service and support. We used Stephensons to sell our house and it was worth every penny. Tom (and all the staff) were outstanding in sometimes very difficult circumstances (none of it their fault).They went over and above to help us, keep everyone informed and were professional and polite in every situation.If you are looking to move house I highly recommend you use Tom and his staff at Stephensons in Selby.We wouldn't trust anyone else to sell our home.

Tom at Stephensons sold our property brilliantly. Jennifer and Mary helped us with every aspect of the sale and in completing the move fantastically. We had many problems with our purchase property - which was a process filled with much frustration and complications - particularly around completion dates and in the throws of the move day through another agency who just weren’t around to help. Stephensons really stepped up - thank goodness we had their help as I doubt we would have got moved. It was a massive comfort to have them working so hard with us, reacting to circumstances as they arose and finding solutions. We were delighted at the service from selling to move day. The people are lovely, efficient and it felt like nothing was too much trouble. We would have no hesitation in recommending Stephensons at Selby to anyone requiring their services. Maureen and Alan Lazenby.

I found out via my buyer that there were other people booked to view my house that I wasn't told about. The buyer felt obliged to make a speedy offer and I was convinced to accept. It all felt rushed and unprofessional. I complained but was brushed off. I offered a solution that in good faith they reduced their invoice by £500 and that reduction I would donate in whole to a local charity in both our names. Various people at this firm in high management positions wrote poorly worded emails to me, littered with mistakes and even besmirched my character and threatened me with legal action and costs.I would avoid using this company there are many other smaller local firms that I have used before who offer a higher degree of professionalism and perhaps a more charitable and compassionate approach to their local community.I was saddened they did not accept my offer of a compromise of a charitable donation in both our names, this was never about financial gain for me personally as the reduction would have been given in its totality to a local charity. I think their rejection of a compromise speaks volumes about the ethos of this company. I also told this company that I did not want to conduct viewings personally, perhaps this is why I was pushed to accept the offer from the first person who viewed the day after going live. This firm of estate agents work solely for themselves, not the seller nor the buyer. Avoid. Here are some of their responses:I spoke at length with my length with my office manager" Freudian slip perhaps?"have acted in an unprofessional manor.""I have to say that I take a very dim view of this approach. I have been faced with it on a number of occasions over the last 20 years and I will have no hesitation in passing the file over to our company solicitors to pursue the fee in it’s entirety. This will include a claim for costs and interest.""the Managing Partner of Stephensons Estate Agents

Tom, Jennifer and all the team have been incredible. Their knowledge and professionalism was second to none. I would 100% recommend Stephensons at Selby to anyone selling their house!

Stephensons helped me sell a very niche property and despite many issues along they way with surveys and legalities. The sale finally went through. Jennifer Harrison never gave up, she lived and breathed my sale for months. I appreciate all the hard work she put in and I will use them again.

Amazing from start to finish …Tom and his team were professional friendly and knowledgeable.Thank you for selling my home.

Stephensons acted as the agent for seller of a house we recently bought and moved into. Whilst not appointed by us, Stephensons were fantastic. Jennifer was a huge support throughout a process which was complicated by issues further down the chain.Should we move again (which we definitely won’t in the near future) we’d definitely use Stephensons as our agent.

Stephensons have to be the very best estate agents in this area!After two attempts to sell - firstly with Preston Baker and then with Park Row, we were really disheartened and decided to take our property off the market.We were then contacted by Tom at Stephensons who came out to see us.He was friendly, professional and informative. He convinced us that we should try again, but with Stephensons, as he was convinced he could find us the right buyer. He told us that his team do it differently" - and

Stephensons were the agent for the house we were buying. Our experience with Jennifer was incredibly positive.She was always quick to respond and at the end of the phone when the inevitable drama happened!Near the end I felt like it was Jennifer keeping the chain moving & getting us over the line!I’ll miss our chats now that we are moved in!

Great service from Stephensons in selling our property.The people in the Selby office are a delight to deal with