Burgess & Hyder Bowburn

After decades of being nervous I changed to this practice after seeing how careful they were with an autistic relative. Brian is the first dentist too actually ask me WHAT it is that I'm frightened of. If never thought about that and being able to tell him and know that he understood really reduced my anxiety. Having sedation treated as an essential part of my treatment not a failing of mine is really reassuring.

Love Burgess and Hyder, always so friendly and no issues getting an appointment.Thankyou Trimdon branch.

I'm a very nervous patient. This practice has recently looked after me and I can't praise them enough. Dentists, hygienist and reception are kind and understanding and very good .

Hello people,My experience was emailing questions which I done goofed on as I emailed Bowburn Burgess & Hyder instead of where I am registered at Ferryhill. Double facepalm indeed.What I can say is that they have the best receptionist known to humanity, not sure how they got Holly the goat receptionist (goat being an acronym meaning greatest of all time)Very welcoming, extremely friendly with a level of humour and professionalism rarely seen.On the site it stated reply within 24 hours, Holly scoffs at this notion. I didn't time it but was within an hour easily.After getting answers, was given some go to advice and an ABC breakdown of what I need to do which is always appreciated for my peace of mind.I'm not usually one for reviewing but my experience was so positive would be rude not too.If their facehole hammering and chainsawing is even half as good as their receptionist not only would my tooth be fixed, but it would be remade; they would be like. We can rebuild it

I cannot thank this surgery enough today. This is not my regular surgery but the receptionist, Holly, went above and beyond the help me get an emergency appointment. Holly took time to listen to me and was empathic and tried her best to get me in, less than an hour later calling me back with an appointment I was beyond grateful for. The clinical staff were equally as lovely and comforting while I was upset, reassuring me and giving me the best advice. They made sure to liaise with my surgery and booked a review for me, making sure to update them on my needs. Fantastic support and treatment. So grateful. Thank you!.

Absolutely fantastic and a very calm reassuring procedure today. My son was immediately put at ease when getting his tooth out today. All of the staff were very attentive and professional. Would certainly recommend this dentist. Amazing 5 stars!

The best experience ever at a Dentist! I am so terrified of anything to do with the Dentist, I have never experienced such kind, patient, professional staff who listened to my concerns and did everything possible to reassure me. I had sedation for 2 teeth extractions and the whole experience was for me perfect, thank you so much for your kindness.