Rook Matthews Sayer in Gosforth

We had a very pleasant experience with the Gosforth team for selling/buying our new home. RMS kept us up to date when we were lacking in information from our solicitor. Would happily use again

I've been letting my house via RMS for over a year now. They have helped me find tenants and fully manage my house. I have had a very positive experience with them. Both letting teams and the property management teams work seamlessly. I've been helped through change of tenants and I find the whole team is very professional, courteous, friendly, prompt and fair (to both the tenants and owner of the property). Adele has helped me on several occasions. I am very grateful to Adele and everyone in the team for their prompt, professional help before and even during the pandemic.

An outstanding service from start to finish! Many thanks to Jack for helping me find my dream home & for being so professional and friendly - nothing seemed too much trouble as he was always happy to help. Turnaround time from viewing to picking up keys was impressive thanks to their quick action & helping me along the process.

I can only echo others positive reviews of the Gosforth branch as I appreciate that they were working intially on the part of the seller, but as the buyer I was impressed how they acted fairly for both parties to reach an agreement both parties were happy to accept.Throughout the process there was an open and frequent communication with regular updates and were more than happy to discuss further questions and queries both quickly and with clarity .I would therefore have no hesitation in recommending them to others looking at house moving/selling.

Main Review, Edited 2023 Apr with typo and grammar correction:I would strongly advise renters and landlords to steer clear of this agent. My experience with them left me extremely disappointed, as they not only cost me a lot of time and money but also demonstrated a lack of concern for their clients' interests.To begin with, their application form is excessively invasive, requiring personal information that seemed irrelevant to the rental process. My wife and I spent hours filling it out, only to be met with disappointment later on.Although our offer was accepted by the landlords, the agent later rejected our application on the grounds that we were planning to use the property as a home office, which they considered a form of commercial letting.My wife and I were surprised and thought there might be some misunderstanding because the 'home office' is just a pandemic arrangement, not an actual 'office'.  We made dozens of calls and wrote several emails to explain this. But they are determined to avoid the slightest risk possible.The result is we lost several hours of time, several thousands of pounds due to re-arrangement, and have to find another property to rent. They posted the advertisement online again for another tenant with reduced rent, plus the landlord lost half a month's rental income.In my opinion, this agent is far too concerned with their own interests and is willing to sacrifice their clients' well-being to avoid the slightest risk. I would strongly advise others to think twice before dealing with them.-------------Updated 2023 Apr, addressing their response:I appreciate your response, but I feel the need to clarify a few points.1. The issue was not that we struggled with the forms, but that the amount of personal information requested was excessive and unnecessary. As someone who has worked with multiple agencies and is also a landlord, I know that not all of the information requested is mandatory. It is disappointing to shift the blame onto the legislation.2. The distinction between working from home" and "using the property as a business office" was not properly understood or acknowledged. During the pandemic

I am leaving this review because I really had a bizarre experience with this agent. First I must say that Jack was always very polite and professional, yet based on my story, there is room for improvement, not on a individual level but more on a general process-related one. I saw a house online on a Saturday morning and called immediately. They said they would call me back to schedule a viewing. They did not so I went to their office the following Monday and enquired about the house. The agent I saw said oh you're Christina for the house on X street" (I am not Christina and I was told over the phone I was the first to call about this house so I would have appreciated to be called first for a viewing). Then

Excellent service from RMS Gosforth. The friendly, easy manner of our welcome persuaded us to consider using them for our house sale and we weren’t disappointed. Throughout an often stressful and difficult time, the staff at RMS guided us with knowledgeable professionalism and genuine care, making the whole process much easier. They are always on hand to answer your calls and are quick to chase up enquiries and return calls. An excellent experience and I have no hesitation in recommending them.

Kept rescheduling, which is especially hard when your commuting from London to view a property in Newcastle.Ellie or Ella was extremely unhelpful, kept saying she would call us back but never.Due to them rescheduling we actually lost a really nice property.. would not recommend as a buyer or seller.

I recently completed on the sale of a property and have no hesitations in recommending the Gosforth branch of RMS. From valuation stage to completion the team provided professional advice, worked proactively to find a buyer and kept me fully updated throughout.

RMS Gosforth we’re fantastic during our house purchase that completed in September. Our purchase took a while to go through (Due to other issues that arose out of control) but Rook Matthew Sayer were brilliant in keeping us updated with the vendor. Special thanks to Eve & Natalie who helped us throughout the purchase and are a real asset to RMS.