Currencies Direct (Currency Exchange)

We had a complex series of transactions to make and currencies direct were AMAZING.Our advisor Anthony at the London office helped us at every step. He was professional and very supportive. We are extremely grateful for his help and would recommend him and Currencies Direct 100%. Many thanks!!!

Currencies Direct was recommended to me as I needed to convert quite a lot of money from GBP to EUR to send to Spain. I am so glad I decided to use them as I can't fault them at all for my transaction. Customer service was second to none. Notifications were sent to me by text message and email to advise of any action taken/required. The mobile app and online service are brilliant too. James Elt talked me through the process every step of the way. He was absolutely outstanding. He rang me every week with exchange rate updates and helped me to set up a Limit Order which saved me thousands of pounds as I was lucky that the exchange rate hit my target. Currencies Direct Exchange rates are already much more favourable than bank rates and I did not have to pay a transfer fee either. Thank you so much James and all the staff at Currencies Direct that I dealt with. I will definitely recommend Currencies Direct to family and friends and will certainly be using them again.

I am not sure this platform provides most competitive exchange rates nor I am sure the platform acts in the best interest of their clients if the rate is not secured (locked) prior to sending funds to their account.However, if you are happy with a quoted rate, and you lock it, members of their team process transactions with great speed, efficiency and clarity.It was a privilege to deal with Nikola Pawlovska, one of the account managers. Nikola was exceptionally polite, informative and professional. If she wasn’t available to take a call she would call me back promptly and replied to my emails in no time. I was also kept informed by email about received funds as well as when transfers were completed. It took only a few hours for funds to end up in recipients’ account abroad.For that reason I have no hesitation to recommend Nikola and Currencies Direct provided you are happy with a secured quoted exchange rate.

They do transfer the money but if they are promising you a gift card… forget about it. Been on the phone 5 times since my transfer in December 2022 and still not gotten any gift card. That’s 5 months down the line and still no update. Every time I ring they keep asking me to wait for it. Waste of my time. Be very cautious dealing with this company… completely unprofessional and unlawful. I will not be using this company again.

Currencies direct are excellent. I usually do my transactions with them on the phone but I had(what I though to be) a more complicated one so I went into the Nerja,Malaga branch where I live. It was dealt with calmly and successfully by the lovely Katie. I would recommend this company without any hesitation

Having retired to France several years ago I have used Currencies Direct exclusively for numerous transactions. Every one has been dealt with efficiently, quickly and without any problem whatsoever. In over 100 transfers from the UK there has never been a problem, a record that seems to be rare in this day and age. The sort of service which seems to be very hard to find these days................

I transferred money from France to Mauritius and Currencies Direct did a fantastic job. Not only did they act fast with the transfer but the rate they offered was excellent. A big thanks goes to Alistair, he was very helpful and responsive. I look forward to the next transfer.RegardsNiko

Never had anything but a positive experience. I have used the company many times. From the days of phoning to secure a deal to the current excellent online process, I have always been very happy with the service received.

If I could give no stars I would. I was transferring a large one of sum from euro to pounds. On initial enquiry CD offered rates that were competitive and comparable to other fx companies. This is until your money is in their account. The exchange rate was 0.87 to 0.89 from Dec to Jan and they were consistently quoting me a rate or 0.84-0.85. This was no where near what they should have been offering me.Suspecting foul play I got some quotes from other company’s and sure enough I was correct and should have been offered a rate closer to 0.87-0.88 for the transaction. I told CD I wasn’t happy and wished to go with another trader and they suddenly offered me a rate of 0.88 when 10 minutes earlier they told me the highest they could offer was 0.85 (have email communication from the account manager if they try to refute this).I then decided I didn’t wish for them to have my custom and wanted to move my cash to another transfer company which they initially told me was against financial regulations. It’s not and when I asked for proof of such they said it’s in their terms and conditions. It’s not in the terms and conditions I signed and when I asked for their copy of such they were unable to produce such and I am still waiting on this. They then eventually transferred the money as per my request to Key Currency.Thank goodness Key Currency were so speedy and transparent about their buy/sell rates and offered me a great rate.Avoid CD at all costs if you are hoping for an honest transaction they will 100% offer you a rubbish rate and attempt to bully you into not transferring your money.

Working with Currencies Direct is by no means simple and easy. I wanted to send less than $200 to India, and instead I spent over 2 weeks responding to detailed and intrusive questions about the purpose of the transaction.....FROM THEIR OFFICE IN LONDON. I was so thoroughly offended by their vetting procedure, I ended up cancelling the transaction and losing my exchange and transaction fees. Having promptly deleted my account, my experience with them was unconscionable. This business is not for individuals in my opinion. Don't waste your time and money.