Legal Aid

They are rude, asked me what the problem was then had ago at me because they couldn't deal with it, all I was after was some advice. If they couldn't give it 100% understand, but to be rude and to tell me I shouldn't be phoning because I'm not entitled to legal aid. When they have no details what so ever. Unfortunately I did not get the name of lady, who dealt with me but do not phone this number find a other way to to get how of legal aid