Dr M Whiteley - Carn to Coast Health Centres - St Day Surgery

Spoke with Louisa, she is by far the best receptionist I have ever dealt with. Went out of her way to get me an appointment.

We may as well not have GP services at all as the level of 'service' provided by carn to coast is abysmal at best, negligent at worst. It's verging on impossible to get so much as a phone consultation , never mind a face to face, and if you do manage to get through to reception you will be interrogated as to why you didn't use their online klinik form, not everyone is technically savvy you know, and often the online service is offline!I've lost all faith in the NHS, I have lost all trust and respect.

Such a great surgery, always happy with the care me and my family receive .

Absolutely dreadful, can’t get an appt face to face and cannot get any help for what I need or advice. No compassion or care whatsoever

I have been with this surgery for over 30 years. It has now become so bad that I'm going move my family to another surgery. You can't get through on the phone and when you finally do, you're told to complete an online form!! This was for my 3 year old! When I asked if she could have an appt to be seen that day, I was told no. This surgery has gone so far downhill....horrendous service.

Lack of communication. You use the NHS app, allow extra time for prescriptions as they advise you to. Follow their advice, and the service is still poor. A week for a prescription is more than enough time to get it on the spine for collection. Instead I was made to look like a fool in the pharmacy for the fourth time because my regular prescription of years still wasn't processed after 5 business days. And the pharmacist had to issue an emergency px for me after trying to get through to you for 20 mins and me becoming increasingly distressed. People could be missing out on vital medications. Very poor service

Time to find a new surgery. Shame on the greedy directors

Not sure what's going on with Carn to Coast lately. You call and your advised to use the online service. You go on the online service it's sometimes not available. When it is available you fill it out as I did Monday and still not heard back. My partner has just registered with them as I recommend how good they were previously. I wish I hadn't. She just got through to homecroft as for the past five days she has been sick and horrendous stomach pain so bad that she can't sleep or function as normal during the day only to be told use the online app. Five days of no fluids really sick and can I please speak to a doctor no use the online form. What system is this. I respect there are volumes of pressure on the service but come on! How do those who don't have Access to online mange.

Shockingly poor service. eConsults are not followed up. Often the phone isn't answered. You are at the unfortunate mercy of your own ailments. My son couldn't get his 8 week vaccination on time, they had no appointments, when they finally saw him they moaned he hasn't been sooner. Very very disappointed, this practice used to be so good.

Phones sometimes OFF, not even a automated services just completely dead. When they do answer, you immediately regret you called. Why have this place if you will not see your patients? The hospital have sent several letters over the years about it. Wrong medication, wrong prescriptions, not seeing us and on top of that people have been misdiagnosed by you as well. You are a danger to this community.