Enterprise Car & Van Hire - Sutton Coldfield

There's a gate that's shut at night . Our car and house keys were locked inside . So no getting in our house . Sleep in the van . We weren't told about the gate . Van OK no problems.

My son had previously hired a van from Enterprise and so, on his advice, I did the same and booked a large van for a day (on line, which was really easy) to pick up next morning. Amir phoned me to confirm it would meet my needs, take details and agree the collection time. I arrived on the day and the van was there waiting for me, clean, tidy and almost new. Vaughn dealt with the details and the handover, all very friendly and professional.Van was great and on return next morning, again the guys were all very professional, even the boss (Ashley) came out to say hello and check I was happy with the service. A quick check and my damage excess deposit was returned promptly. So, thanks guys, it was a pleasure to hire a van from you. I’ll be back!

There is no customer service, they just do not care about customers. I booked in advance, but they did not have my car level when I went to collect. I waited and had to take a lower level car. Now a month on, being given the run around for my refund. Was told 7 to 10 days. Now being advised there was an error and after a month, its going to be another 7 to 10 days. I will keep posting on here with updates. Think very carefully about choosing them, they just don't care.

Was swift and easy to book, deposit was handed back within 3 days. Couldn’t have been any easier.

Booked a van from 8am, days in advance. Received a call the day before to say it wouldn't be available at 8am, but would at 10am and someone would call just before. Not ideal but I said ok, and changed my times with the removals company I was meeting 200 miles away. No phone call came and van wasn't ready at 10am the next day either. I tried to phone them 21 times but it just rang out, apart from twice when someone answered and promptly put the phone down on me. Staff member said it was because so many other people were phoning, but in the 30mins I was there, the phone didn't ring once.I drove up to the offices to see what was happening. On showing my disappointment and explaining the mess it had left me in, the staff member became cocky and then said ah we'll cancel your booking altogether then if you're not happy. Hardly professional or the right thing to do given the circumstances.Van was finally ready at 11:15 (would've been later but I said not to bother washing it)On return, I asked for someone in authority to call, and also answered a text message feedback survey, where my response resulted in it telling me someone from head office would call. But now, 1 month later, nobody has.Received a small discount on my booking, but was not enough I'm afraid given the mess it left me in re timings/costs I endured, and the fact nobody could be bothered to answer the phone/hung up.Would never use again.

Forced to hire a car via a no blame accident from Enterprise, recommended by my insurance company.Delivered car to repairer and rang Enterprise based nearby to ask if they could collect me as I am mildly disabled.No problem replied Hassan their rep dealing with my case.So...I was collected and taken to their place nearby.Did business and signed forms in a pleasant manner then taken to my hire car which was a nearly new Mercedes.Shown all the controls and departed feeling very satisfied with the experience.They are professionals and come highly recommended by me. Thank you!!!Bryan Jackson.

Not that enamoured.When I picked up the car, and asked, I was told I didn't need to know.Had a call from them when I was in work, tried to ring back during a break - they put the phone down on me twice, then didn't answer the phone.

Great customer service unfortunately I was running just shy after closing time but the young lady waited for me to come and collect the car and gave me a new shape juke which I was more than happy with and made the collection and drop off stress free and quick I couldn’t thank her enough for what she done for me kept me going for the few days I had the car for

Not the best of experiences overall.Vehicle was delivered, with no offer to check/record issues or answer any questions. Just sat outside my house, waiting for their colleague to turn up to be ready to collect them. Handed me the keys and left immediately.On checking the vehicle, found dents and scratches that weren't already noted on the delivery sheet. The dash came straight up with an EML and emissions warning when turned over. I called to tell them and they said for me to call the breakdown team. Nobody came out, because it wasn't showing a loss of power. I was told I would receive a call when a replacement vehicle was available.I didn't use it for a few days, but noticed when I drove it at speed on an A-Road or Motorway, it pulled to the left.I'd waited some days since telling them of the EMal without being contacted, so called them to ask for a replacement vehicle. I was told that one would be available from the next day after 10am.I arrived just before 5pm and the vehicle was only just being returned by the previous customer. So it wasn't cleaned or given a thorough inspection. It seems in okay condition, but I would have been dissapointed to arrive earlier today and for the vehicle not to be ready as promised, or taking it and finding it in a poor state.Would expect a company like Enterprise to allow adequate time for checking vehicle quality and not to rent out vehicles with warning lights and streeting issues. It seems like more time is needed inbetween accepting a vehicle back from a customer and then offering it to the next person.

I've been using enterprise for the past two years in Canada and this is the first time in the UK and there is a drastic difference. Very rude customer service in this branch. Two times I book the car from the website and when I go to pick it up there is no availability. The customer personnel stated in a very rude manner that I just can't make the reservation from outside the branch (I live around the corner) and come pick it up. Instead of stating the fact that it's not my fault that the branch has a faulty system and shows availability when there is not. In Canada, the system does not allow me to book unless there is a car available and he should be educated that this is how it should be!In Canada, I can always drop off the keys at a drop box when the branch is off-hours, although I'm forced to sign a damage waiver here and in Canada there is no need!Enterprise is a global entity and it should bring up the service in the UK as in Canada.