Stoneacre Teesside

Been waiting for a deposit to get refunded 10 days and still havent got it back. Very lazy salesman in here always having to chase up looks like the headoffice is same as not even getting a response from them.Dont bother replying to this feedback to make yourselves look as if your bothered as nothing happens when we contact that email.

Recently had a service and MOT from here. The customer service was excellent and the staff very friendly. My service representative Jordan was a pleasure to deal with! I will certainly be heading back when my car is next due!

Booked in for a service that identified some works. Jordan explained the issues found/works that were required in layman's terms. Great service.

I recently purchased aUsed AYGO £10.776, Reg NL20CBU I Asked for a service, the Manager said no.

Undergoing some renovation at the moment but despite operating out of portakabins, the staff still delivered their usual high level of service. A big shout out to the service team - I was waiting for my vehicle service and they had to put up with some awfully self-entitled karens" and did so in an amazingly courteous and professional manner.Looking forward to seeing the newly outfitted showroom on my next visit (due for completion next week 21st aug)"

Excellent salesperson (Aleesha) dealt with my purchase, made the process run very smooth and enjoyable. Stoneacre offered me a good price for my Part/X and a great PCP/APR rate, definitely recommended, thank you.

Paul and Beth were absolute gems!I bought my first car through them and the entire process was incredible. They were both extremely understanding, patient and prompt in answering any questions I had and helped on everything they possibly could.My new car was delivered today and it's perfect. I would highly recommend this branch, regardless of where you are. I live in London and they had the car delivered to my door.Thank you again and all the best.

I bought my Audi and had it serviced here too, no complaints at all. The showroom/ reception area is gorgeous. The staff are very welcoming and friendly. I spoke to a lovely young Gentleman about donations they are providing to local foodbanks and as I am a volunteer at one I thought it was amazing. Well done Stoneacre!

Bad customer service, cant even have the courtesy to get in touch with you via phone or email, I called twice and left a message to get a call back, should have atleast got an email if you were so busy, clearly you arent bothered, refund my reservation fee (NV72CXK) as I no longer want to make a purchase with yourselves.If you are like this now I can only imagine how you will be after selling the vehicle. Will stick to a reputable and professional dealership and take my business there

Very disappointed with this dealership sales person Byron Dawson was very helpful till purchased and collected vehicle after collecting the vehicle two days after when getting catholic converter protection fitted was told under vehicle was really rusty had lot of (corrosion) emailed Byron straight away got answer back from him 1 week later that it was getting investigated and advised to take to local dealership after contacting local dealership they advised I had to take where I purchased the vehicle which is 250 miles away so I emailed back Byron with what dealership advised me and forwarded him all the pictures that was taken while car was on ramp also before purchasing the car I was advised the vehicle was fully checked by there service team if the vehicle was fully checked and had service done I am sure there was aware of this problem but still sold me the vehicle knowing all this. The vehicle had full service done by then selfs the vehicle only has 28,000 miles 45 month old vehicle very unusual this much rust under vehicle in time it’s probably gonna get worst I manage to book the vehicle in with my local dealership to check the vehicle and quote me of how much it will cost to get fixed or if warranty will cover it been 2 weeks now I haven’t heard back anything from Byron so I contacted the dealership today spoke with Beth the manager she advised me she was not aware of anything so had to forward all the picture to her and she called me back advised there’s nothing they can do I have to wait for my local dealership to check the car and I have to deal with Toyota headquarters directly I think after spending lot of money and purchasing vehicle from main dealer and having to go through this much stress is not right avoid this dealership there after sales service is terrible.Once my local Toyota dealership checks this matter and if I have to pay to resolve this matter I will be taking legal advise and will also be contacting the local ombudsman