Enterprise Car & Van Hire - Eastbourne

I had the most brilliant experience at Eastbourne Enterprise. My new vehicle experienced an issue so the manufacturer organised a hire car while they fixed it. The service from Eastbourne Enterprise was prompt, friendly and helpful. All the staff I dealt with were delightful and helpful but I would particularly like to mention Hollie and Ash. Thank you all for making a stressful situation as straightforward as possible.

If I could put no stars I would. I am absolutely disgusted with the way I’m being treated. I got given a rental car because I had a crash in my personal car. Threw my insurance. I dropped the rental car at ECF (Eastbourne coach finishers) 8am Saturday morning (after calling up enterprise okaying this!) they didn’t pick up the car till the following Monday! Enterprise opens at 9am on Saturday so I’m not sure why they didn’t pick it up then!? and are now telling me I have to pay £250 for a new tire that I apparently damaged, when I 100% didn’t! Also in the pictures I attach you’ll see where someone else had moved the car and gone up the curb. I left the car in their reception car park. Also I spoke to some garages and showed the photos and they are telling me the cut in the tire is old and definitely not new. I am so unhappy about all of this. It’s causing me so much stress. I do not need this after having a car crash.

Absolute shambles of a place. Arrived at my booked rental time to be told my car was more than an hour away from being ready! The young bloke behind the desk was nice enough but neither he nor any of his colleagues seemed to have a clue what they were doing. To be honest, they all looked like work experience kids.During the hour I was waiting I overheard multiple phone conversations with unhappy customers and witnessed two in person. Oh, and the floor of the reception area was covered in leaves from outside. Sweeping up occasionally won't fix the organisational issues but it might at least give the impression of a professionally run business.Full disclosure. I initially decided not to leave a bad review (or indeed any review) because the young man I dealt with was a nice guy doing his best in a difficult situation clearly not of his making. However, I changed my mind when, three months after the event, I received an email from Enterprise saying they were charging me 35 pounds for letting me know I'd committed a traffic violation.They didn't say what the violation was (why bother doing that?) but following a bit of detective work I managed to find out that it was for not paying the Dartford Crossing toll. As a non-resident of the UK, I had no idea this toll even existed but I'm not claiming that as an excuse. While it would have been nice to have been informed that such charges were applicable, I accept that this was ultimately my responsibility.But here's the thing. The £35 isn't the fine itself, it's an 'admin fee' for letting me know about it. In the words of the email, The administration fee is NOT part or full payment of the fine. You will need to pay the fine separately."35 quid for an email? And a poorly written one at that. I now understand that buried deep in the small print of the rental agreement there's a clause about this. And I signed it

A little bit disappointed. I hired a van, did all the usual visual checks prior to leaving. Having not driven the new transit before I thought the somewhat Jelly-like handling down to electric power steering or something. Proceeded to load the van at my home address 30 mins from the Eastbourne depot for 2 hours and just before setting off on my 4.5 hour journey up north I see the rear tyre is now visually flat. Checking further I see there is a nail in the tyre. Considering this is the only wheel that doesn’t have a valve cap it’s obviously been frequently pumped up. Call the depot, no mobile help available so i have to: 1. drive to a petrol station to pump up tyre (it was at 18psi) and 2. Drive all the way back to a tyre fitters in Eastbourne to get the tyre fixed! The tyre fitter complained at me for being there so late saying that the girl in the office said I was just around the corner! Great!Once the tyre is fixed and the tyre fitter comes around slightly realising I’m just some poor customer and not an employee of enterprise I finally get around to my journey 1 .5 hours late.I get up north so late that I can only offload in the morning. After doing this I have the stressful 5 hour journey all the way back to Eastbourne just making it in time. Once back at depot I’m offered little consideration or compensation.How about you check tyre pressures every time the vehicles are to be hired? I could have not been so careful and driven this loaded van on a motorway with 2 kids with dire consequences!I’d like to hope this is a isolated incident, however i did hire a similar vehicle from the Mile End branch a few months back that has a big crack in the windscreen and a smashed rear light that I was told was perfectly legal at the time.Van hired 02/09/21

Very professional quick and thorough a nice brand new car

Nice experience with enterprise car Eastbourne. staff was incredible, car condition was awesome there done all paperwork before I came to office within 3 min I was having my car thanks guys you guys are amazing and again thanks ❤️ so I recommend everyone to visit enterprise car and rental in Eastbourne

Absolutely disgusted at them trying to charge me £1,400 for pre existing damage to a tyre side wall. Picked the car up on Saturday and whilst myself and the employee walked round the car I pointed out that all 4 wheels on the car had been kerbed badly, to which the employee agreed. On taking the car back this morning they are saying that I have damaged the sidewall of the tyre but are claiming I have not damaged the alloy, even though the damage is clearly from when the vehicle was kerbed previously and was pre existing damage.Additionally, the car had no windscreen wash in it and had rubbish all over the rear seat footwells when I picked it up.Have lodged a complaint with head office and trading standards.If you have to use them I would suggest you take lots of photos and videos prior to leaving as they will try to charge you excessive money for damage that was already there.Update Following Response Below: Not contacted even though provided requested details. The response below is just a standard damage control response from a company that doesn't care.

Beware if you are given a new shape navy blue Vauxhall corsa as a courtesy car- has a chip in the windscreen, a cut in one of the tyres and marks everywhere.My mums car had been written off - not her fault and had been given this car for 7 days as a courtesy car.Not only were they late and my mum waited several hours for them to arrive- when they did arrive one of the men was saying how he had just been for a steak dinner with his boss before coming- nice to let the customer know that is why you’re late isn’t it!Not only that it was raining hard and dark so no damage could’ve been detected on the vehicle even if you had the best eyesight in the world.Due to my mums frightening experience and injury of her accident with her car being written off she had only drove the car down the road to the shop which has a secure car park and is rarely full and is only 5 minutes away and back home again.The rest of the time she needed to travel I took her in my car.Today came and it was time for them to collect the car, they told my mum SHE was to blame for the chip in the windscreen and the cut in the tyre!How is this so?! When she had only driven it once for about 5 minutes- you even didn’t charge her for fuel as you could see she hadn’t driven it hardly and it was kept parked safely on our driveway away from the road!You obviously never inspected the car properly beforehand and needed someone to blame for the damage probably caused by your colleague who had pub lunch with the boss before arriving with the car in the beginning!Maybe you should investigate this with him.