Claire's

Don't know this time

If I could give no stars I would, what a joke of a store. Staff members if you want to call them that have no idea of customer services. Purchased a gift voucher for a birthday gift. The member of staff was training and didnt know how to sell gift vouchers, another member of staff was telling her what to do half way through the transcation. I didnt think nothing of it. This was in September. Took the birthday girl to pick her items in the oct halfterm as she would be off school. After waiting at the counter for a member of staff to serve us,she came over whilst she was on the phone,having a personal conversation. Found out that this was the store manager. No eye contact,hello or thank you. Presented the gift voucher, she said this isn't working,how much is on this, I told her £20. She said its not working. I showed her my proof of purchase on my mobile app, she just kept talking over me and said there's nothing she can do. Call customer services. Another member of staff said maybe you have forgotten that you have used the voucher lol. What a joke, why would I bring a 8 year old to the store to pick her presents ???Both the manager and sales assistant refused to give their namesI didn't realise until I left the store that you can check the voucher online,when I checked this,it clearly showed £20 credit. I contacted customer services who said they would look into this, they have confirmed I do have £20 credit on voucher. Now shouldn't the manger have known that I could have checked the voucher online. This clearly shows she has no knowledge on claire's policy,nor does she understand customer service. I get we all have bad days but this is beyond a joke. Maybe you can enrol her along with the other staff members unto a customer service training on how to deal with customers. Customer services has apologised but I've got 9 emails back and forth with different staff members explaining what will happen. There's no consistency. I first got told,I will be sent another voucher with the £20 plus £10 added for the inconvenience. Then I received a email saying to go back into store and use my original voucher and if it doesn't work, co tact customer service again,then I got a email saying they will send me £10 for my inconvenience. I personally don't want the vouchers anymore and would prefer a refund of my £20. It's only the birthday girl who had to go through this. Its totally not fair. Little girls love claire's, it takes one bad experience like this to stop a child wanting to go back. What a disgrace

The best shop for little girls for accessories especially earings.They have child friendly items from bags to bracelets and has accessories.The shop I'd very well stocked but very small and very buzy.A bit expensive but we'll worth it as teenagers love their products.

I always liked Claire's Stores a lot but today I had the worst service possible! A super arrogant attendant who made me leave without buying anything. I believe that no one there.be Arab or the like.

Not my sort of place being a nearly 40 year old woman who loves all thing black, animal print,studs/chains,skulls etc.... But absolutely perfect place for my little girl as she is very girly, she loves all things cute, fluffy and princess related etc. In my opinion they are a little pricey, it cost £10 for a fluffy headband the other day, it wasn't the strongest of headbands either.

First of all only one member of staff on a busy Saturday and secondly she wasn't helpful at all