About the Business

Next: Official Site - Store Search | Find Your Nearest Store | next.co.uk - shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns available.

Contacts

Website

https://www.next.co.uk/stores/

Call Us

+443330055226

Get Directions

St Martins Square, Moor Street Queensway, Birmingham B5 4BA

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Hours

Friday9:30 AM–10 PM
Saturday9:30 AM–8 PM
Sunday9:30 AM–4 PM
MondayClosed
TuesdayClosed
Wednesday7 AM–8 PM
Thursday9:30 AM–8 PM

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Features

Debit cards
NFC mobile payments
Credit cards
Delivery
In-store pick-up
In-store shopping
Wheelchair-accessible entrance
Wheelchair-accessible car park

Recommended Reviews

Good luck trying to purchase anything on the top floor. Waited 5 minutes for someone to come to the till and ended up.sitting on a comfy sofa because I thought I'd be there for a while

Rude staff at the till. Very bad customer service. Please teach your stuff that customers are important.

I went to Next on a busy Saturday afternoon. The layout is great, easy to find what you're looking for from a distance. The staff were friendly.The only disappointment was the fitting rooms on the ground floor. The queue was very long, due to the majority of rooms being filled with mess. There was one fitting room piled with what I could only describe as plastic coverings for light fixtures. Many had to settle for fitting rooms filled with random items to escape the queue.

So I ask a women if she can check if she has a size shoe in the back. She refuses and says I can ask someone at the check out..even though it was one guy by himself serving 4 people.. she walks off out the back.I go to the till to purchase some trousers. After queuing a while as the poor guy is now serving 5 people at once. He rings a bell for help. 10 mins later ..same women turns up. Rude af.. I didn't ask about the shoes I brought the trousers and ran.She was so rude! Her whole vibe was just off. Indian lady Think her name was Ruby.

Mostly shop online and now I remember why, ventured out to deal with exchange of gifted items. Lady at the till processed a return instead and without advising that the items were refunded at half price so we lost roughly £60, we wanted to reverse it but to be advised that this is not possible as it's gone back on line. If it cannot be reversed then you need to be clear of the process with customers!!! Very careless customer service. Now out of pocket and very frustrated..

I went to buy my kid's shoes. Black till woman worker asked me queue area is opposite so I moved and waited. When I asked her receipts at the end, she suddenly angry with me and said I should have asked her earlier. It was sooo made me surprise, Its very very difficult to print out receipts?? And she keep shouting me in front of other 2 customers and insult me. She is very very rude and didn't know how to treat customer.She should leave that work place. She can not control her anger .

Amazing experience shopping at Next Bullring thanks a lot to the young lady called Maria who helped us very well during our visit on Sunday 26th, she was very friendly and helpful will definitely shop here again.

very large store 3 storey staffs are friendly only problem is most of the time it's hard to find a staff near you I do not like to go when they have lots of offers on because it's hard to find something they tend to put loads of unsold stock which is going out of season or fashion soon and there are so many people in the shop not buying just going through everything

Such a bad experience, the escalators to the ground floor were not working. Took the lift which then took us to the top floor even after pressing the correct floor. Went back to the ladies dept were i told my father this is not acceptable to which a black employee with a head scarf shouted at me and said we didn’t send you to the wrong place infront of all the other customers for no reason. This is atrocious behaviour and i will never be stepping foot in your store again,,, be warned

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