CitySprint - Birmingham Service Centre

Have waited in all day for my large Wickes order. I am disabled so was waiting for the courier to ring the bell so i could ask them to place inside the garage doors via the driveway until my husband gets home. After waiting all day i finally get a text to say my large order had been delivered and signed--WASNT SIGNED FOR AT ALL!. I have a security camera. No one knocked my door or called me to ask where i wanted it. Instead, it was put all along my path where i now cant get my wheelchair along and my poor husband will have to carry THE HEAVY items all along to the garage after work. So much for paying for delivery! Hopefully it wont get stolen as i cant move it myself until my hubby is home!

I have today had a delivery from Wickes using City Sprint as their delivery company. This was for 30 packs of laminate flooring, the agent when informed we had no back access to our property hand carried all of them to the front of the property to ensure delivery was completed, he did not moan or grumble and remained polite and courteous the entire time. It was sad that he had not been supplied the necessary equipment by his company to make this easier for him and as a disabled customer I could offer little to no assistance. It is people like this that the company should be using as an example for others to follow. A lovely man. All round excellent service.

My order from Wickes stated that it would be delivered to my garage which is what I needed as the bag is too heavy for me to lift. Drivers dumped the 100 litre bag of chippings by my front door. When asked if they could put it in my garage they said they weren't allowed and promptly drove off. Surly and unhelpful and I would not deal with Wickes again because of it. So well done.

Very pleasant team, had a delivery of sand and gravel from wickes, as we have no access to our back garden I was able to let them use a trolley I had, which made their job easier as lugging heavy stuff is not good. I would politely suggest you supply your delivery teams with equipment to enable them to do the job in difficult to access places. They really appreciated me having a trolley at hand, and deserve to have this sort of thing on the van for those heavy items.

I am pleased to finally get around to editing my review after a testing experience with this company!It took a while and only after contacting the company who they delivered for (Wickes) that they agreed to move the bags to a more convenient place

CitySprint is a joke!!! Ordered from Wickes twice and twice we had problems. The first time they didn't show up in the time slot they provided and today they didn't show up at all, sending our goods back to Wickes. Apparently, the “driver” was outside our house at 11:45 stating no one was at home even though we were, no contact from a driver.Terrible service, no one is ever available on chat and the advisor on the phone is unable to resolve any issues.

Awful company. They pick up and deliver for inpost lockers but just go onto the inpost socials and see the amount of 'missing' parcels.Shambolic service. I brought an item on vinted 2 weeks ago seller posted via inpost locker courier picked up on 23rd December no updates since clearly been stolen by the courier or someone at warehouse.Shocking. Avoid

City sprint gave me a time slot between 10am to 3pm, waited in all day, got a text at 2.20pm saying items on Thier way, items finally got here at 6pm, had to go out so my son had to wait for them to finally arrive. Wasted a full day, lost money through work when I didn't need to. Wickes need to sort Thier couriers out as I won't be using them again. Pathetic service.

Delivery was due between 8am and 1pm.Delivery did not arrive. I called City Sprint who diverted my call to Wickes - they said I must wait until the final deliveries could be made at 7pm. I cancelled a hospital appointment to await this important delivery.The items did not arrive.The next day, I checked the online order status, and City Sprint had told Wickes that the items had been delivered.I spent nearly an hour on the telephone to City Sprint who could not find any way to find out about this failed delivery/delivery fraud, as I only had my Wickes order number which their system does not recognize. They have no way to look up deliveries based on the customer's name, address or post code!Wickes were also unhelpful as they had the items as delivered"

Very unprofessional and lack of customer service. I have been given text that delivery would be between 10 and 3 pm. Instead the driver just turned up at his leisure at 8:45 am (during school drop off). Just threw items at the porch. There were fairly large items like timber. Driver shown zero empathy shown towards female customer.Mrs. wasnt well so she struggle to keep up.Tried to call customer service but instead of listening to my complain they just diverted me to the Wickes customer service!!!!Also blame wickes to use City Sprint for their courier service.