Frowens Independent Estate Agent

I've used Frowens for my lettings for years. Very helpful and willing to please. They go the extra mile. I've not needed to go anywhere else.

The overall experience is a mixed bag, with some notable areas for improvement. One key issue is the lack of effective communication, which has resulted in tenants not being adequately informed about crucial matters.Friendliness among the staff seems to be hit or miss, as the communication style varies greatly. While some interactions are pleasant and accompanied by courteous emails, others can be quite the opposite, bordering on rudeness. This inconsistency is a concern.It's evident that there's a need for staff training in conflict resolution, especially when tenants express dissatisfaction with the services they receive. Handling such situations with professionalism and empathy should be a priority, and the staff should avoid adopting a confrontational or discourteous tone in their emails or phone conversations. Striving for a more professional approach would greatly enhance the overall experience for tenants.

Very professional and friendly local service.

I am very pleased to award Frowens Estate Agents 5 stars for the excellent professional and friendly service they provided during the recent sale of a property. With the expert advice and guidance from Alvin the process ran very smoothly from valuation until completion. He explained fully every part of the procedure, contacted me regularly with updates, recommended solicitors, who were also very efficient, and arranged for me to have a meeting with them in his office. I have no hesitation in recommending Frowens to anyone requiring the services of an Estate agent.

Really friendly estate agent. The staff are really professional but also friendly.

Frowens are a local independent Estate Agent who give excellent personal and very knowlegeable service. We cannot fault Alvin and his team during our search for a local, unique property that represented good value for money.