Martins Renault Winchester

Firstly, they ordered the incorrect car. Argued that they didn’t at first, but luckily I had the original order form. They then blamed the fantastic salesman who we bought it from, who sadly no longer works there. It got to the stage where I had the Sales Manager shouting down the phone at me! saying ‘do I want the car or not?!’ I had to accept this incorrect vehicle because placing a new order would take over six months. The replacement ‘salesperson’ was Curt abrupt and absolutely no help at all. Her mannerisms were atrocious. The ‘handover’ was a disgrace nothing was ready. The car wasn’t prepared. There were two scratches, one on the drivers door & another long thin one about 10 inches long on the rear wing above the petrol cap flap. The book pack & wheel nut bolts were just thrown in the boot. The nut caps were in a plastic bag in the glove box. The car mats were missing and the ‘salesperson’ couldn’t care less because the previous Salesman included them as part of the order. The only good thing she’s done is agreed to send them to me ASAP as I live a long way from the dealership. When I placed the order I asked the Salesman please can I collect it on September 1st and he was brilliant and said it’ll be a really nice experience for you collecting your new car on the day the new registration is released. The only correspondence I have received from the new sales lady is that it’s not going to happen and the car wouldn’t be here until at least end of October. I live a long way from the dealership and the only good thing is she promised to send the Carpet Mat set to me ASAP as I will NEVER go back to this dealership EVER. What should have been a very nice experience, collecting my new car was anything but. I emailed her three days before collection to make sure my Wife was on the car insurance, she wasn’t. She didn’t apologise just said I’ll have to sort it out myself, which took me over an hour to do when I got home. I wanted nothing more so badly that I just wanted to get out of the dealership as I couldn’t stand another minute there. The whole experience was terrible. They have lost Two customers, as my Wife placed her order from a different dealership. Overall my experience as a Motabilty Customer I feel completely let down by Martins of Winchester. I originally left very positive feedback on Google and Trustpilot as soon as I had placed the order as up till then the treatment from Josh Bryant was faultless. I have now removed both reviews. I would never recommend the girl who is supposed to be the Motabilty Specialist. Go elsewhere. They completely ruined what should have been a really nice enjoyable experience.

Friendly welcome and helpful information provided. Car was washed and cleaned! - a bonus!!

Booked car in, they were able to perform service while I wanted, fast, good, friendly experience

The whole process was faultless. The only thing was the time taken between ordering and collecting the vehicle. However, there was nothing the dealer could do about this and I was keep fully informed.

Quick to reply to emails. Got my car ready in good time so I could collect before the school run, and you charged it. Thank you

I travelled from S E London to Winchester 4 hour round trip to buy a used Kadjar. I was told it had a full service history and was in perfect working order. I wont mention the service history problem just yet, My initial test drive seemd ok, and had a look over it, unfortunately it was raining so couldnt get a proper detailed look at it. Knowing I was buying it from a Renault dealer I put my faith in to it and bought it. After only 5 days I've had the Engine management light come on and had a few other concerns, the car was valeted but after getting it home and having a proper look noticed it wasn't in the best of condition clean wise, Also the engine bay was very grim. It's going back to Winchester to be sorted and hopefully restore my faith with my purchase, Im very nervous and will wait to see the out come before leaving my final review. Please Martins of Winchester make an effort for me and my family.

Had to buy a car in a hurry following an accident. Dealt with Sarah at Renault in Winchester and she was excellent. Extremely knowledgeable about the Renault range, very helpful and a pleasure to deal with.

Not a great experience - their online call request system broken, which means if you request a call back, you’ll never get one. Their online booking for MOT/service is also broken, so doesn’t go through to their main system. When I called up to follow up the booking, the phone rang and rang on the service desk with no response. In the end, I had to call their sales desk (which, funnily enough, gets picked up almost immediately…) and ask to be put through. Upon arrival it seemed like the system was still broken, as it took the man on the desk several minutes to find my booking, ending up writing by hand on the printout, which didn’t instil great confidence. The MOT itself took almost an hour and a half, which for a car on its first MOT seems a little ridiculous. Overall, a stressful and frustrating process. Will be looking elsewhere in future.

Nick was so helpful advising me about a car that would fit my needs. He was really patient explaining the dashboard actions to me during and after the test drive. I would recommend anyone who has questions to come in to Martins, I found Nick to very friendly and didn’t pressure me in anyway to buy. Great service!

Nick Anderton was very helpful, he found the perfect car for me in my budget and everything went smoothly.There were some small issues after taking delivery of the car but they got dealt with within 4 weeks of the delivery date taking place.