The Groom Room Llanelli

Took my sons dog there for a groom charged £46 it was an awful cut, didn't recognise her when I went to pick her up. It was uneven long/short strands all over scalped her to the bone. That was 4wks ago, still looks really bad.Will never go back or recommend them. Don't think they're qualified, could've done better job myself, also didn't smell like she'd been bathed at all.

Took my 4 month old Lab puppy. The ladies were great and he came back smelly great and so soft. Not sure why so many bad reviews. The staff were great and most importantly they done an amazing job.

Fantastic services from the lovely girls working in the groom room, always do a beautiful groom on my dog , my lab always happy to be left there. I won’t go anywhere else.

Our dog had the worse cut we have seen, they her skin then said it was there before the cut. It was uneven underneath and her face cut was also uneven. Paid £46 for that and I would happily have a refund if they offered. Found somewhere half the price down by pembray for only £28 for our other dog amazing cut and service.

Been paying for the subscription flea treatment service. At first it was fine until the formula stopped working. I'm now in the position of taking my cat to a vet due to a reaction to fleas. I'm going to be cancelling the service, and I refuse to deal with pets at home anymore. The staff are clueless and sound like they've memorized fact sheets with no real understanding.

Scammed out of a free groom by the groom room. I’ve been taking my dog to the groom room since he was a puppy (he’s now 2). They have a deal where you have 5 full grooms and get the 6th free. I’ve never had a free groom for my boy. What they do is every other groom put your appointment as a “wash a brush” so you don’t qualify for a groom closer to the free one, the staff were very unhelpful and told me they couldn’t do anything and to phone customer services. I’ll never visit here again.

Absolute abysmal customer service from the store. I’ve booked an appointment and had to wait for two months as I needed an appointment on a Sunday. On the Sunday in question I was called five minutes before my appointment time to tell me that They had staff sickness!! They would need to reschedule and I would be prioritised with the booking. I was promised a call back on more than one occasion after three days have passed no contact. I called the store there was no offer of apology or acknowledgement of my inconvenience only offer another appointment over a month away. I will take my money and my dog elsewhere. I note other comments about a very bad customer service from the store if only I had read them first.

Very disappointed in the service and attitude of the staff who seem to lack the necessary training, which is not a fault of their own.After waiting for weeks, I was told they couldn’t handle my dog, who was nervous (they used the word ‘aggressive’ which was offensive) in a very tight space with strangers. These things happen, but the apology was less than sincere, and was delivered with distain and laughter. I was furious... like I haven’t got better things to do with my weekend.I would say that the place might be better suited to small dogs, but we weren’t thrilled by the previous grooming of out Pomeranian. I think a lack of oversight is to blame, here, and the recruitment and staff training processes need immediate attention.This is the first negative review I’ve written, ever…

Took my girly here July worst cut I've ever seen, so uneven and bits cut too short, others kept long. Legs left long as the young lady said she wouldn't let her do them??! My old groomer said how good she always was and my new groomer 'Hannah' today said what a good girl she's been and has come back beautiful....well will be once the uneven bits grow out!!I hate complaining and giving negative feedback, because of the poor young girl herself...but come on The Groom Room - £43 for a toy Cross far too expensive for a good cut let alone a terrible one!! Avoid!!