Affordable Mobiles

Ordered a phone that was meant to for next day delivery. The next day I get an email saying the phone is out of stock. I call and get told that a phone has been allocated to me, and will be with me the next day (today). I get no message about delivery, so call again, and the agent tells me he will allocated a phone to me.I opted to cancel at this stage whilst browsing the web for the money that had come out of my account on the Sunday leading me here. They had taken out additional charges without my permission. I luckily cancelled before my order processed properly. I would avoid say avoid them, but by the time you arrive at the company A1 Comms, you will have already made a payments to one of their aliases.

I ordered Samsung note 20 ultra, 512gb, mystic black from this company for upgrade but arrived 256gb and it was european version, but not uk version. When i spoke to the sales department for refund bcoz of missale, she refused to send me the refund label but told me to pay the postage cost by myself. And also she was not sure about the uk and european version but told me that the boxes always mixed up. she gt no idea, what product she's selling. what a pain ! The sales department did a mistake first and still refused to solve the problem. Also assured me to give a call back after the investigation (by listening telephone conversation between me and the sales agent) but nobody called me at all. I know I clearly mentioned with the sales lady that i want 512 gb and uk version as the european version got different processor but they haven't get back to me yet.So, I strongly recommend everyone not to use this company for any purchases or contract at all.. Also I asked them to cancel my existing contract with an immediate effect. Avoid 100% even though , you might find it cheaper. 100% to avoid.Shame on you !

My order didn’t arrive day 1, and on day 2 it was making its way away from me! The customer service agent could only confirm what I already knew from DPD, that my order for some reason is being sent back instead of being delivered. Not the sort of experience you expect when forking out for a brand-new piece of latest technology; not amused.

Thank you to Michael, a stand out example of professional customer service & a credit to the A1 Comms businessWe renewed our mobile contracts in June 2018, after reviewing a number offers from both mainstream providers & independent brokers, we chose to use A1 Comms.From creating tailored calls package to selection of handsets, Michael was able to ensure we were provided with an offer that matched the differing sets of requirements for the business.Delivery, resolution of issues & post customer care were all faultless.Every experience is different, as can be seen from the variety of reviews for A1 Comms but ultimately people buy from people & when we look to review I will be picking up the phone looking for Michael once again.Thanks.

I had a disastrous experience with A1 Comms (Affordable Mobiles) after pre-ordering an iPhone 12 Pro - an order which I ended up cancelling. After finding a favourable deal with them via a comparison website, I phoned to enquire as to stock availability upon release of the iPhone 12 Pro. I was advised that if I went ahead and pre-ordered with them, I would receive the handset on release day - and that if I didn’t, it’d mean that there would be stock issues everywhere (not just via them). As such, on 18th October (two days after the pre-order window opened), I placed my pre-order and my upfront payment of £614.99 was debited along with their £2.50 holding fee. All security checks were passed, and the following day I received confirmation that my order had been approved.Release day (23rd October) arrived without any further correspondence from Affordable Mobiles (i.e. a despatch notice), let alone the delivery of the handset. Rather than being contacted by the company, I had to phone them to enquire as to the status of the order as I had no reason not to expect delivery when I’d been told I would. This is where my nightmare began - I was advised that they were experiencing delays, but hoped to receive stock in the coming days. This didn’t ever materialise, and it wasn’t until 27th October that they circulated an email to acknowledge the delays (and state that they were aiming to source the handsets ‘as quickly as possible’). Sadly, the majority of the ensuing two weeks were spent with me contacting them for updates, only to be told on each occasion that the expected delivery date had fallen even further back. The best that they could offer me was a £10 goodwill credit, claiming that these delays were global and not just being faced by them.To make matters worse, the next email correspondence (which wasn’t sent until 10th November) mistakenly notified customers that they would receive their order the following day (yet a date in August was referenced for delivery despite being in November). This certainly didn’t help their credibility. Upon phoning to query the email, I was advised that estimated delivery was in fact now as late as 1st December. The final straw was when, only three days later (13th November), I received an email stating that delivery would now take place on 31st December (30 days later than I’d been told only three days beforehand). Just as disappointingly, the tone of all communications came across along the lines of ‘keep waiting patiently for an indefinite period, and don’t contact us as we’re busy and there’s nothing we can do about it’.Whilst I’d like to think that I demonstrated patience throughout this debacle, I wasn’t prepared to wait another seven weeks (and however longer it’d end up being on top of that), having already waited four weeks to reach this point (in other words getting nowhere). This wasn’t simply a case of me being impatient - they had £600+ of my money. Simultaneously, I was losing resale value on my iPhone XS which I had agreed a fixed price on to be recycled, with quotes only being valid for 14 days (and values of older handsets like this consistently dropping). The icing on the cake is that this experience now affects the dates that I can upgrade in future, as my contract start date had been delayed by over a month.I cancelled my order with Affordable Mobiles, and on Saturday 14th November I contacted Mobile Phones Direct and placed an order for an identical handset through them, which arrived the following day. So much for a global shortage! I just wish I’d made this decision in the first place, or at the very least much earlier - rather than mistakenly putting my faith in Affordable Mobiles. Mobile Phones Direct should act as an example to Affordable Mobiles as to how to operate a business.

Totally unacceptable. You can't get any issue resolved as no one carries out on what they promise. You then struggle to get back in contact. Are they waiting for your cooling off period to expire so you are stuck?

Applied for a contract phone, but was rejected during the application process. I then spoke to the owner A1 Comms directly and they said I could in fact have a contract phone but not as a new customer but would have to pay an additional £10 per month for my contract with an inferior handset specification. Buyer beware. Dodgy firm.

Bunch of SCAMMERS! Stay far away. If you try and complain they ignore you. I have had to report them to the ombudsman’s for their general misconduct and for being outright scammers. This company will generate many complaints then create a new company under a new name, it’s not the first time they’ve done this.

Mis sold Sky TV, told the phone call would be listened, that was in April. No answer to that. A Team leader got involved and has now not answered since I emailed on Aug 14th, phoned a few days later, emailed again Aug 27th. Emailed again to make a complaint, received an automated email saying someone would be in touch with 48 hours, that was over a week ago, still no answer. Happy to take your orders, to date, 2 phone contracts, 2 watches and sky TV but then have no interest in any complaints. Absolutely disgusting and will be taking legal advice.

I have used Michael a few times for different business contracts and have never been let down. Great prices and great service. Always prompt at replying to emails and calls and happy to answer my million questions before purchasing! I will continue to use A1 Comms for all future purchases and contract renewals and would happily recommend to anyone. Thanks again! Laura