Nuffield Health Newbury Fitness & Wellbeing Gym

Always enjoyed coming here, reception is always so welcoming and the gym staff are always checking in. Specifically recommend Bill, lovely chap and very knowledgeable!

The two members of staff were very friendly and helpful. We were guests at The Lodge, so got discounted access. I think we were there on a quiet day, because we had a lane in the pool to ourselves. The steam room and sauna were always free too. The hot tub was out of service. The facilities are a little dated, but for the price we paid (£10 each) it was brilliant.

We were on a rolling contract but the Manager gave us a hard time about putting our account on freeze for a month so we cancelled to avoid charges. Found a better gym and never looked back!

I’ve never been to a gym that is so poorly maintained. Things are constantly broken such as air-conditioning (promised to be fixed in August and still isn’t) hot tub always breaking, steam room always breaking and damp in the changing rooms. When I asked for a discount due to the poor state of the gym this was denied as ‘the gym had plans to rectify issues’. For the price of membership I advise to look elsewhere. Not worth the money.

Overpriced, pool access quite limited for various reasons or paid activities ( even outside those you still need to share lanes even if 3/4 of pool is empty ), almost no access to the jacuzzi because is always ocupied, the sauna is not usable and showers are a bit old and deteriorated. Also access towards it is quite restricted if you use the road next to the racecource.

Bought a joint membership and paid up front but we were not made aware of the many deficiencies including broken air con, ceiling of steam room collapsing, steam room smelling really badly of urine, no towels. We also found not much access to pool due to lessons / classes etc, lady's sauna not hot enough, cafe opening times very patchy. Left after one visit. If you are considering joining then I suggest you ask for a week's free trial to assess the actual condition of club and it's services before signing up. Hopefully many of these things will have been fixed since we left but don't pay without checking it out.

Most awful gin that I’ve ever been to. Can’t work out for the life of me why I’d want to keep going and leaving. Probably because I hope it will get better each time I do it.Alas no it just seems to get worse. They have now palmed me off with this mumbo-jumbo as I can’t even take my Guidedog in there. I phoned three other Nuffield gyms and they’ve said completely the opposite.Poor equipment poor communication and bad customer service. Gym staff that didn’t seem to bother whether you were on the gym floor or not. Seems to have become a lot more like a LeisureCentre than A health club. It’s overpriced for what it is. And one of those sorts of places where if the face fits you’re fine.It seemed as though when I was there but they were just after my money. Well not anymore.I have found somewhere else and guess what I’ve managed to stay there and not keep leaving and joining. Now that says something doesn’t it.I highly recommend against joining this gym unless you want your money taken. And having quantity against quality which is very poor.That is about all I have to say as that is my true opinion of the place.

Myself and my partner were members of the gym for the last year. It started well but unfortunately went downhill for us. We were going a good amount, 4-5 times per week and mainly using the gym and pool. The gym staff were pretty friendly as well as the front desk team.However, maintenance issues started to become an issue - broken showers which only produced dangerously hot water, broken sauna with slats loose and exposed screws, the hot tub regularly out of action, the list was long. We were assured these would get fixed but months on and nothing really changed. This isn't the cheapest gym and these were basic maintenance issues which I doubt a health and safety assessor would let slip. It wasn't so much the issues as the false promises and poor communication.We then decided we'd try another gym a bit closer to home and were frankly fed up with these maintenance issues as well as what seemed to be an increasingly over-subscribed gym. The turnover of clients and staff appears to be huge which is always a worrying sign. We handed in our notice only to be told that we'd missed the small print deadline by 5 days so were forced to continue paying for another 2 months. We haven't used the gym for the last month as, when we wrote to ask if they'd waive the last month given all of the problems we'd experienced, we received no communication back. Nothing. We spent the time writing a polite letter and got zero response.This is a poorly managed gym and I wouldn't recommend paying for it in the current state and with the current management. A real shame, we wanted it to work out for us.

We joined because we were wowed with how lovely the facilities were and the general top quality vibe of Nuffield. Today we have visited as a family and it's just really tired and run down and we left wondering why we are still members (we pay well over £100 a month for membership) We made an enquiry on reception and the person working wasn't very helpful, staff in and around the gym do not go out of their way to help or want to talk to you. The cafe is closed yet again, not even doing drinks. The indoor children's play area is disgusting, it hasn't changed in seven years and is dire need of updating - even a lick of paint would make a massive difference. The changing rooms are dirty, there are nowhere near enough lockers, the shower ceiling had spots of mould, the swimming costume spinner has been removed (usually it's broken anyway).All in all Nuffield is in desperate need of some TLC because it's run down and doesn't offer or reflect what we are charged as members.

Nuffield Newbury has been ruined due to poor management and inadequate running of the facility.I have known this facility for over 25yrs (Nuffield, Pinnacle and Cannons) and in the last 3 yrs it has become worse than ever.Nuffield have failed to add any air conditioning to the facility which has meant temperatures in the mid to high 30s throughout summer. Nuffield promised its members to fix this in 2022 which never happened.The facility has removed the towel service (which was blamed on Covid), the spa pool has been closed (blamed on environmental issues which is very low), changing rooms are degraded and often smell like sewage, leaks are all over the facility so buckets are normally collecting water, floorings and ceiling tiles have water stains, many areas are in disrepair too.The bar/ kitchen which was once a fully running restaurant is now never open and is never used.The facility now runs on short staffing so there is commonly no manning of the gym areas which is simply dangerous (I have trained in the gym on multiple times alone with no staff or members anywhere).Due to the short staffing there are now many young members using the gym incorrectly and dangerously.Nuffield are now stopping members entering the gym one hour before they close which I guess is due to staff issues but will make people leave.General members and staff moral are at an all time low !All this taken into account you would expect prices to decrease but no the monthly fees have increased.Nuffield have failed to run the gym effectively and cannot keep up with competition such as Cross fit, Pure, David Lloyd.I’d love to see this turned around but I believe the facility needs to be sold on to a company for a cash injection which it needs as is not worth the price advertised.