mydentist, Church Street, Stapleford

So far so good with stapleford dental centre, firstly I had already called around 30+ dentist and no one wanted to know. When I called stapleford I was greeted by Steve, Steve was the most helpful & welcoming person, he spoke to me at length about all the options they could offer me and even managed to get me an appointment the next day !When I arrived for my appointment I was greeted by Steve and given all the necessary paperwork to complete, this was really easy and I was then in to be seen within 10 mins, my dentist was Mr Roodsari and again he too was very helpful and informative, I knew I had some dental issues but didn't realize the severity, he ran through all the options I had and answered all of my questions, he explained everything whilst showing me my x-rays so I could understand what was actually happening, after this we worked out a treatment plan that I was actually happy with.Then I was back out to see Steve to get all my appointments booked in, this was no trouble and I have got my first appointment in a few weeks (due to the long appointment time I need).I am really impressed with this dental device so far and really hope it continues, I am using there my dentist option currently as I'm unable to get NHS and private is way to expensive.The my dentist option, yes costs money but it's alot more reasonable than full private care.

Horrible place they removed just because am pregnant and apparently I missed a appointment they I never had. Don’t ho there disgusting people.

On Friday 20th May I had severe toothache. I phoned my surgery, Stapleford NG9 8DB, and was not able to get an appointment.Over the weekend I managed to get treatment from another dentist at Sherwood in Nottingham. He treated me for an abcess with antibiotics.On Monday 23rd May I filled in one of your complaint forms. I have, seven days later, not received an acknowledgement of this complaint.I did not keep a copy of the complaint but it went something like this:On May 20th I contacted the surgery. I was asked if I was registered at the practice, I said I was. I was asked which dentist I usually saw.I was then told there were no appointments that day. I asked about May 21st and was told you didn’t work Saturdays. I asked about next week and was told nothing was available.Why I needed to go through this is a mystery to me as it was obvious I wasn’t going to be offered anything.I was then given the number of NEMS (Nottingham Emergency Medical Services) as the only alternative. This despite your website listing several phone numbers under the heading emergency including the Stapleford surgery !Anyway, I tried to contact NEMS. There are several problems with this. Firstly they are not open Fridays, secondly they only serve Nottinghamshire and my address is Derbyshire and thirdly they only see new patients with a dentist referral.So I was left in pain,with no clear idea what to do next, over the weekend.I eventually sorted this out but with no thanks to mydentistYour complaint form claims a three working day response time. It is now seven days since I filled in the form.What is the point of being loyal customer of mydentist, when in an emergency no help is offered?The only reasons I have not sort another dentist are that I have previously been quite happy with the service offered and was happy with both the dentist and hygienist I have seen.Also I have already paid deposits on future treatment which presumably I would not get back.

Great service and people, Dr Tunney, Donna and Klaudia were great, took good care of my 8 yrs old son's toothache once and for all. Thanks and see you all again next time

A GOLD STANDARD PRACTICE!!!I have been attending Stapleford Dental Centre for a number of years and hope to be doing so for many more. I most recently attended an NHS appointment in January, 2021 and its welcome, treatment, patient administration and aftercare remains second to none.Firstly, I cannot praise highly enough the treatment. A recent addition to the practice is dentist, Mr Abbas Roodsari. His friendly, engagingly polite manner, non-rushed thoroughness, gentle technique and reassurance is all one could possibly wish for.During my January appointment he provided the most unhurried and delicate scale and polish, two fillings and some very useful aftercare advice. I have never received such careful, subtle and pain free treatment. He is a credit to his profession.The nurses are also most pleasant, attentive and friendly. Their easy going and sympathetic manner work in perfect tandem with each dentist.However, the long term, consistent shining star of this practice is their reception administrator, Mr Steve Pointer. I cannot emphasis enough his profound professionalism, friendly efficiency, warmth and overwhelming compassion.From his welcoming smile to each visitor, immaculate formal appearance, pitch-perfect telephone manner and unfailing kindness and courtesy, Mr Pointer has proven himself time and again not only to be an outstanding representative of this practice but also a true patient advocate. Nothing seems to be too much trouble and his patience is beyond measure. A gentleman.Steve proves the complete opposite from the receptionist of caricature. His desire is to do his utmost in getting you in, not keeping you out...…and no, this isn’t his mother! Just a very satisfied and grateful patient.Stapleford Dental Centre comes most HIGHLY RECOMMENDED!!!

Magdalena Steve Debbie always happy to help my family and try their very best at all times to deliver a good time slot where possible. Due care and attention to detail as regards with my children. Very calm clean and welcoming towards us and other patients that have been seen near our appointments. We'll done. Thank you. Would highly recommend

Lovely friendly staff & Renata is the best dentist I have ever been to. She is always very reassuring & gentle & I never feel a thing when I have a filling. I would highly recommend this dental surgery.

Overcharged by over £100 for an extraction. Upon questioning this at reception at a later date, I was told by the receptionist that the dental nurse who had seen me had put down on my notes that the tooth that was being pulled out had broken on being removed, hence the further charged. I was actually shown my tooth after it was removed, it hadn't broken at all, it came out in one clean pull.I questioned this with the same dental nurse at a later appointment, she told me a complete different reason for why I was charged so much, and just said that because it took a lot more pulling than usual, I was charged almost £100 more for a complex extraction".Since then

The dental surgery has really convenient opening times and the staff are very efficient. My dentist, Magda, is really lovely and friendly; she is also very professional and I always feel like I am in safe hands.