AXA Insurance

GoCompare have teamed with AXA to provide cover excess of up to £250. Be advised that it is very difficult to obtain the £250. My message to AXA, As far as I am concerned I have provided the details required. However with my limited time

Been on hold to this company three times, 20 mins 45 mins and finally got through after another 60 minute wait, can't download claim form from website as booked through AA, customer service is appalling.

Great service but reall expense if I went on go compare half cheaper but I don't like change they could do it loads less. If I was a new costemer don't really understand why they charge so much to people that has been with them for years

Appalling for breakdown.did not have cover on my insurance,so had to pay 97.50.that was fine but when breakdown arrived he squeezed a few pipes,topped up water,and sent us on our way with our 2 young grandchildren.saying prob was air block in pipes.this was at Bristol m5 and it broke down again with same problem.at junction 22. Called axa again and had to pay again as they said it was a separate breakdown.after being taken off mway sat in car on back of low loader with grandchildren to services ,then had to wait again for another mechanic.after 4 hours in total nobody.we called recovery and they said if we had not called nobody knew we were there.when he arrived he said it was thermostat not air block so took it out saying it would be fine.off on our way again,until I broke down for 3rd time and still not at destination.17 1/2 hours later,for a 3 1/2 hour journey.managed to get there.car still broke 2 weeks later.head gasket,and none of problems mechanics said.

Been waiting since May for them to pay out on a travel insurance claim absolutely disgusted given our circumstances

Very poor customer service, getting hold of them is nigh on impossible. And as for getting money out of them..... joke company that will send you on a run around chasing them for what seems like a big fat nothing considering their still yet to pay out nearly 3 months after everything was accepted

Not very good at all no claims handler has called me ,they keep requesting the same information I've sent over already, and now to top it off there sending me no reply emails ,so frustrating there quick to take money not so quick to pay out, I won't be getting insured by these again

Made a claim at the start of July and I’ve still heard nothing back in September. Quite glad that this relates to an electrical device and not large medical bills as it’s impossible to hear from them. Would never use again.

I had my car sent to their repairers an Ml 270 CDI. The said it was uneconomical to repair at £3200. Refused to accept this and brought the car back to my local garage. It was repaired MOTed for less than £1000There was no structural damage just cracked front bumper. As a cost of £330 for a new merc one.

Had an electrical fault in my house. Called AXA as my home insurance policy provider and explained the problem in as much detail as possible. Was informed that I was covered and that they would send someone out. I then received a follow up call from them a few hours later and was then told I wasn't;t covered. Why weren't you unable to tell me that the first time round? Right hand / left hand.