MellowCare Ltd

Very poor levels of communication. Repeatedly giving my father things he doesn't like no matter how many times they are told. Not responding to urgent messages, relying on social media as the main method of communication and having inappropriate content, failing to keep me informed sufficiently, and giving my number out to strangers who knock on my father's door without even letting me know! Sent an urgent message yesterday, could see they read the message and chose not to reply to me with any update at all, leaving me in the dark as to when I can even contact my father.

I was worried about having to have a last minute change to care, particularly as we had been concerned about the previous care provided by the hospital after Dad had been discharged. There was absolutely no need. Mellowcare provided a consistent service. Their communication was good. They were very open to discussion about needs and styles of delivery. Very important was the fact that Dad was cared for by the same carer the vast majority of the time so there was consistency. When there was an emergency, which required more care and attention and none of the family could arrive quickly, the manager came out to help rather than Dad and the carer struggling. Dad was always happy to see the carers.

good