Sands & Son Est 1872

Very friendly and helpful staff. Good choice of wallets and staff had good knowledge of the products. Most expensive wallet I've ever bought but excellent quality and pleased with all the extra pockets it had. I've filled them up.

Lovely little local shop. Great selection of bags, purses and luggage. Even some lovely jewellery boxes. Went in to browse the purses and they kindly kept one to one side for me whilst I went off for a couple of hours to decide whether to buy it with no obligation to go back if I decided not to get it. I went back to purchase it a few hours later and I'm so pleased I did.The staff are very friendly and helpful too. So nice to support a local business amongst all the big high street chains

What a fantastic place to shop for beautiful leather goods and gentlemen's couture. visconti rfid wallets and Ashwood day bags for the day in the city in italian leather . A rare establishment indeed. Super helpful staff and old fashioned bespoke customer service. Wow. A beautiful range of luggage too.

Great customer service.I entered the store distraught due to a suitcase I’d bought 2 weeks ago that had been damaged at Heathrow airport. I was also moving in 3 days time so I needed a suitcase that I could rely on. Whilst being recommended other brands that have a better guarantee, I also learned that the suitcase wasn’t the issue. I should have contacted Heathrow about the damage. Nonetheless, I was given quality customer service. They managed to calm me down, explain the process of how to claim damage when the airport is at fault, and also kept my phone safe after leaving it there. Unfortunately, I was rushing around that day!

The last time I visited Sands was in the 1970's with my Mum to buy a satchel for school. Today I made a return visit with my partner. We were both impressed with the variety and quality of the goods on display and the helpful, friendly and knowledgeable staff. The shop has maintained its traditional character. We are really pleased with our purchases. It was a pleasure to be able to buy from an independent local shop.

Fantastic shop. My first choice for luggage, wallets, handbags etc. There's always a wide choice and I have never failed to find what I'm looking for. Our suitcases are still in great condition after years of use. If you love handbags, you'll be in heaven!! :)

Bought 2 bags last Tuesday and one of them the zip has already gone. They have refused to deal with it, and replace the bag. Very disappointed, as they weren’t cheap.

Wonderful shop. Lovely welcoming and helpful staff and often really good offers. If you like fitflop they usually have some great sale items.

A few shops on the high street have their own policy on refunds and returns to blame for their own demise. When the consumers actually receive better protection buying online, for example, who would want to get things from the high street?This shop used to be one of my first ports of call when it comes to buying leather goods/trolleys/luggages. NO MORE! Placed an order and changed my mind on the same day and they simply refused me the refund. TK Maxx, for all its faults, does better to a completely new customer. When there is no attempt to maintain a positive customer relationship, why do we actually need a local" shop? Shoppers be aware! Apparently under the law the shops on the high street have no obligations to accept a return and offer a refund. What's worse