Si Bridal & Co

I never usually leave bad reviews, I always go directly to the manager for those communications as I would never want to damage anyone business if there can be a resolve. However, I have emailed Si and waited weeks for a reply with zero acknowledgement.I have to say it’s been interesting to see terrible reviews almost identical to my own and Si STILL treat their clients in the same unenthusiastic and abrupt way.I am really disappointed by my appointment. Firstly, the email confirmation I was sent had a link to maps which was completely wrong and took me somewhere 40 minutes away, when I clicked it again it was another address, again not the right one. When I finally had to go to the website to check the actual address I tried to call several times to let Si know that we would be late. There was no answer and it wasn’t even ringing.When we arrived the rooms were absolutely freezing. We were not even offered a drink. I was then advised to look through the dresses and choose from the “sale items”, despite me not knowing which ones these would be. (I had let them know about my budget and time frame prior to the appointment) I chose a few and they were hung up for me to try. I was quickly advised that i was not allowed to take any photos. This was a concern in itself given that I am then expected to go home and decide whether I want to buy a dress or not, without being able to see it on my own body. I had also picked out a dress without realising was very clearly not my size and was very embarrassed to have someone else try to squeeze me into it. I would’ve thought the sizes would be checked before being handed over to try - again, they knew my size before I arrived.Overall, I honestly felt there was no enthusiasm, I was not comfortable and was generally deflated when I left. It was disappointing that a day that should’ve been very special was the bare minimum. Some of these dresses were over £5000 and the least I expected was to be offered a drink.The fact that the service is so bad that several people have felt the need to go out of their way to leave reviews as a warning to others really says it all. Sort it out.

Friendly, understanding and expert service. Took on board all of my likes and dislikes but also encouraged me to try on different styles I’d never have dared try. Ended up finding my dream dress after trying on just 5 dresses. Seemed to know what would suit me more than myself as they quietly took on board my feedback. Lovely people who really know what they’re doing. And a lovely toast with some Prosecco once we found the dress! An amazing experience for someone who is normally very body conscious! X

I went to Si bridal & Co to check for wedding dresses and I went without an appointment as I had booked one earlier and had to cancel it because things came up and I wasn’t sure of when I’ll have time to go into the store. I had the chance of being close to the store during the week and decided to pop in to see what the store looked like before I book another appointment to be able to try on the dresses. When I got there, the aura the ladies had was so off, by the way i went with my sister and their approach was not good Atall. I was telling the lady I had booked an appointment prior to that day but I could sense it that she thought I was lying and had to open my email to show her. But still they were very weird. Even if someone doesn’t have appointment with you, your customer service should still be great so that they’ll be happy to come back.

I highly recommend SI Bridal! I had been to a few well know bridal shops prior to here and was starting to loose hope, I hadn’t had the best experiences. However the minute I stepped foot into the shop I felt so welcomed and at ease, the girls were super patient with me as I tried on many dresses, I didn’t feel rushed at all. Once I had chosen my dress (which I had left until last minute) the girls reassured me it would be there on time and were amazing with communication keeping me informed and up to date with the order. When it arrived the alterations were also super quick. I absolutely loved my dress and I’m so pleased I visited!Thank you Agnes & Grace x

The best experience - first bridal store, second dress… and it wasn’t remotely what I ‘had in mind’. The dress was perfection!

What a beautiful experience with the girls at SI Bridal! The dresses they stocked were very fashion forward, stylish and elegant, I loved them all!! It was the easiest yes to my beautiful dress. Thankyou ladies!! X

I bought my wedding dress from Si bridal in September for my wedding in May 2023.From the moment I stepped into the boutique, Grace and Anges could not have been more welcoming. They calmed my nerves and ensured I found the most perfect dress!They kept me up to date with delivery times, alterations and collection dates, ensuring everything was perfect for my big day.Nothing was too much trouble and all alterations were completed to such a high standard!Thank you both so much for all your help, advice and reassurance!LoveLou x

Fabulous place. I enjoyed every appointment. Girls know their stuff and were so patient even though I had no idea what I wanted. Amazing choice for multiple budgets. I would recommend this shop to anyone!

From my first visit, the girls at Si were truly amazing! They made me feel so comfortable and listened carefully to match me with my perfect dress! The alterations were brilliant, they even suggested altering the back by adding detail taken from the excess material that was altered to hide my insecurities - nothing was too big of an ask. I felt like such a princess in my dress and couldn’t have asked for a better experience, thank you!