Grosvenor Pulford Hotel & Spa

Great venue. Parking can get very full if there is an event on so you might find yourself driving around a bit to get a space. Also be careful of any tables that look inviting but don't have any reserved sign on them (advice to staff to put 'reserved' signs out). Treated like a 2nd class citizen due to the event taking place at the same time and was simply told 'we have bookings, you can't sit there'. A more courteous approach would have been nice and perhaps an apology. Other than that, the rooms are great and I'm sure you'll have a great time here.

Visited today for afternoon tea with my Mother. It was ok, but seriously overpriced for what we had. There were four little finger sandwiches which were freshly made but a bit bland and even seemed a bit 'wet'. Standard sliced bread, not even any salad or garnish. The egg and cress mayo was the nicest.The scones were excellent, with decent jam and plenty of clotted cream.The biggest disappointment was the cakes. There was a small cheesecake type thing, not sure what flavour it was, a macaron with a gritty filling, a layered cake and a fruit tart. Apart from the fruit tart it was difficult to determine a specific flavour and again there was nothing to garnish the plate so it didn't feel very special at all.Coffee was terrible, we requested a fresh pot but the replacement was no better.My mum usually takes half her afternoon tea home for my dad because she doesn't eat very much, but on this occasion the items were so small she ate them all. We've been here on numerous occasions as we only live a couple of miles away.Unfortunately this will most likely be the last time.£75 for two of us (with a glass of prosecco each).

My friends and I recently stayed at the Grosvenor Pulford Hotel for a birthday celebration, and it was an absolutely lovely and relaxing experience.The hotel itself was stunning with beautiful outdoor surroundings. Attention to detail was clearly a top priority, as every aspect of the hotel was well-maintained and visually appealing.The staff at the hotel were exceptional - always attentive and friendly. They went above and beyond to ensure that our stay was comfortable and enjoyable and nothing was too much trouble for themThe room was beautifully designed with comfy beds.We had afternoon tea and an evening meal in Palm Court restaurant and both times the food was delicious.

Reception were fantastic in helping to arrange a surprise anniversary stay here as we got married here a number of years ago.All of the hotel staff were polite and helpful from booking to when we left. The room we had was spacious, comfortable, clean and tidy.A couple of issues with Nelsons Bar which is attached to the hotel but reviewed this separately.

We enjoyed a wonderful two night short break last weekend. Our break encompassed bed and breakfast, a contribution towards dinner each night, an executive room and tickets to Chester Zoo.The hotel was absolutely superb in every regard. The staff, service, facilities and food were all of the highest quality and we really couldn't find fault with anything at all. We used the gym, pool, sauna / steam rooms and hot tub on both days, had a brilliant carvery meal on the Sunday night and a great meal in Nelson's on Monday night. The breakfast buffet was also superb.This entire deal cost us £440 which we think was great value, especially considering that two tickets to the zoo (also brilliant btw) cost £60 alone. We spent no extra on food (the contribution was £30 per person per night) and less than £50 on a few drinks each night.Highly recommended and will certainly return. Chester is also a lovely city with plenty to see and do and the Cheshire Oaks outlet is vast if you fancy a bit of shopping. Both are very close.

We attended a wedding here. The wedding service room was well decorated. And the service was brilliant. Outside the grounds were extremely well maintained, ideal for the occasion. Lots of photo opportunities to capture the happy couple. Later, the wedding breakfast was excellent. The waiting staff, although young, were well mannered and the service was excellent. Would recommend this venue for your special occasion.

Attended a wedding. Rooms, service and food wonderful. The gardens are beautiful. The Palm Court restaurant stunning Didnt visit the Spa.. A delightful place and experience. Breakfast was brilliant and so much choice. Can't say enough.

My friends got married here, fantastic service from the staff. Really nice place, lots of good areas for photos. Rooms were to a high standard, drinks are a but pricey but nothing unexpected for the type of venue. Food was absolutely fantastic, was very suprised as usually serving 50 dishes at the same time the food is never that good but can honestly say it was perfect like any other restaurant meal

Very overpriced for what it is. Won't be looking to return.The good bits: Service and staff were consistently excellent. The food in the Nelson is lovely. Enjoyed the pool. Breakfast is good.The bad bits: Drinks are overpriced, to the point where you actually spend less than you otherwise would because you can't justify buying another round (which is a weird feeling on holiday!). There's an absolutely godawful smell on the corridor leading to the rooms past the toilets that was consistently there for 2 days/nights (I've seen this mentioned in another earlier review too!). Walls are thin. The food in Palm Court was underwhelming and expensive. It's also really inconvenient for a hotel specifically marketed as dog friendly to have a non-movable shower head, as this makes it really hard to wash them.

I went there for a birthday afternoon tea. Making the booking was easy and very good service. At the Hotel itself the was ample parking, the venue for the afternoon tea was superb and staff there were utterly polite professional and greatly added to the occasion. I highly recommend this Hotel. It was fabulous