PureGym Trowbridge

It’s not as big as it looks from the outside but there’s enough equipment to be able to do your workout without having to queue. It’s usually not very busy if you avoid the late afternoon.

Natasha and the rest of the team are absolutely amazing. They go above and beyond to help you!

Fantastic atmosphere with staff that are willing to go the extra mile. Great classes. Good facilities and easy parking. All round a great gym.

The overall gym is very tidy and clean, the men's toilets always have a funny smell to them. Machines are always in working order and don't ever have a problem in waiting. Vending machines are always stock up. The only negative I have is the smelly men's locker and people seemed to own their own lockers, and few lockers are broken.

First time at puregym. Not intimidating like some gyms can be. Great selection of equipment, clean, friendly and an all round good experience.

Nowhere to leave your bike. Before they opened they advertised that there was somewhere to leave your bike but after a year there is no development. Staff aggressively tell you that you cannot leave it in the porch and recommend you leave it by a busy McDonald's pathway or 200m away outside Costa. I have heavily invested in my bike and don't want to leave it in either of those places. I don't drive down as my car has previously been damaged in the car park which is shared by McDonald's.The gym has a large number of children and teen members that attend in mass making it very difficult to utilise the equipment as they hog machines in large numbers.The feel of the cable resistant machines are not smooth and have a inconsistent feel through the range of motion.I cancelled my membership today after a year and rejoined Anytime Fitness.

Good basic gym.Very busy at times. Lots of teenagers sat on equipment using their phones, so you can't access the equipment fully. Really think staff need to be more proactive in dealing with this. Staff friendly enough but don't seem too engaged. App really slow to open for access.

I have been a member of Pure gym for a year now and used branches all over the country. The staff are usually great but at this gym the staff member I spoke to was really brusque. I asked if it was possible to increase the temperature in the changing room (it’s really cold) and also commented that the showers are lukewarm at best. She told me “no” and when I queried her she said Pure are saving their carbon footprint as they have 238 branches. I found this a little odd as I would expect them to care about the clients’ comfort but it was the manner in which she spoke to me that I found most disappointing as usually the staff are bubbly and super helpful.

Good new equipment and large range of machines.On weekday evenings the gym is full of teens that are loud and just sit in their social media occupying the machines, so I started attending mostly in the morning and during weekends, as there are zero children at these times.For the last two weeks the gym is very cold as the doors are broken, I cant believe there’s literally nobody in Wiltshire who can sort the doors out, but yet the management doesn’t seem to be bothered.There’s a Zumba class on Thursday evening that has incredibly loud music and people scream during the class, making it uncomfortable to exercise.