Glasgow (Shamrock Street) PDSA Pet Hospital

The vets are lovely and the pharmacist is very lovely but the over all service was very slow ! I have been waiting for my appointment for nearly 2 hours. I do like that they have made a cat only corner which is better for cars as causes less stress. But the waiting times are horrendous.

So hard to get in contact. I have special needs and struggle in general so all the loops you have to go to through to even SPEAK to someone is a joke.

Amazing service for our boy Ollie....9 year old lab who sadly was too unwell to come home with us. After initially being seen at the Tollcross branch of PDSA and speaking to the vet Lucy she told me all my options and was amazing with our boy after a bad experience elsewhere. We took him home for a few days to try medication however we eventually had to take him to OOH at Shamrock street where Marta and her colleagues (especially the young girl on the main desk sorry i never got ure name) could not have been any kinder to our boy. Despite being run off their feet with emergencies and operations they seen Ollie and with kindness and compassion helped us say goodbye to him. These girls done such an amazing job during a difficult time and I can't thank them enough. Keep up the good work girls and thank you for making our last moments with Ollie so special and peaceful. You really are amazing people for the job use do and use do not get enough credit. Many thanks from a heartbroken family.

I'd leave zero stars if I could. I went through the registration process, had the cat seen by them for something and gave them £50. They told me to bring him back to be neutered and microchipped. Which took almost 2 months of faffing around because I kept being directed to a place in England.Finally get a call from Shamrock street and they tell me they won't neuter him, as they apparently don't do it now.I got a friend to get in touch with bogus details, and low and behold, they told him they would carry it out.Maybe, they're just picking and choosing now.So much for it being about the animals.

5 stars for all staff and vets very helpful and kind had to be told my 16yr old tiny black and white cat (2.5lbs) that was top cat for all these years has not got long now and it's now a matter of time and just to be with her in her last few days or weeks

Very helpful and friendly staff, giving all the options for the best pet care. Sadly our cat was too ill to save but again the staff were wonderful during the final decision.

Arrived without an appointment with my 11 year old cat who was straining to pass urine and who had blood in her urine.Reception was lovely and staff was friendly. Got triaged by nurse and tge reffered to the vet. Both the nurse and vet was so helpful and was showing intrest in what could be wrong and how to make it all better. They were both very gentle with her and she was sent away with anti inflamatory and some none absorbing litter to collect a sample abd return it to them for futher tests. The dispensary staff member was also very friendly and explained in detail how to administer her medicine. Home now with my wee cat to see how she gets on. Thank you and well done PDSA for your service.

I thought my dog had a tumor and made an app. It turns out she does have one and the staff were knowledgeable and sympathetic. Squeezed her in ASAP to explore more before making a decision.

I want to thank the Vet and Other Workers in The PDSA for their wonderful care and support of My Dog , who unfortunately i was advised to put to sleep 28th of August .Marley was 12 and had dementia and other Issues although he still was my lovable boy . I asked the Vet to sedate him as i had had a horrible experience with my dog before who wasn't and it was awful ,But the Vet said she would do anything i wanted to help me through it . I wasn't expecting him to be put to sleep but the Vet advised it was for the best , So i just broke down and the guilt i felt signing the paper work was unbreakable but the vet was so kind , she sedated him and gave me a beautiful blanket and told me she was going to see other patients but as soon as i was ready would put the final injection in , I sat for nearly an hour not once did she complain as i cuddled him breaking my heart telling him he was such a good boy , and when the time came i kissed his face and told him i loved him as she put him to sleep , She let me spend time with him afterwards , and i really didn't want to let him go . But the Vets and staff were amazing and all came to me to say they were sorry . I'm still trying to get over losing Marley after so many years of having him , But the PDSA have always cared for him amazingly .