Eastwell Manor, Champneys Hotel & Spa

Three star just for food and the service, specially the Asian lady :)I had a very good time with my friends. The food was really good, specially lunch. However we found both receptionist (2 ladies) did not make us feel welcome. Later that day, one of us received partly wet bathrobe and when we asked for it to be replaced the receptionists disagreed. When challenged to feel it for themselves, they reluctantly agreed and handed us a replacement without any apology. This made us feel whether the company pays their staff well enough as they didn't act committed in their jobs. Otherwise, a perfect day and great atmosphere.

Room was nice but so hot and with no air conditioning and the windows painted shut it was sweltering.Breakfast was good but the service was terrible. We were constantly chasing for menus, service, missing food items. Clearly the staff were flustered.2 days after a wedding there were still glasses and bottles strewn over the lawn.As others have mentioned before cleanliness of communal areas is lacking. The mirror behind the bar reveals a lot. It's absolutely filthy and has been mentioned in other reviews as far back as 3 months ago.Both times I tried to use the outdoor pool it was locked (during open hours). Apparently an issue with too many chemicals having been used.It has all the ingredients to be great but it desperately needs a shake up on the service side.Staff are all very friendly but there is an obvious absence of management or accountability.

OVERPRICED HOTEL - PLEASE AVOIDI have just checked out from my 3 days stay. It’s a beautiful hotel but seems to be very under staff. As we arrived we were given map and told to find our room by ourselves. It was 2/3mins walk from the main building. It’s winter time so walking in dark in the wood (PLUS IT WAS RAINING) from the main building wasn’t fun at all. When we entered in our room, the bedding wasn’t clean. There were lots of hair and marks on the bedding. It was even ripped at the side. One of the lamp wasn’t working as well as TV wasn’t working either. We came here to relax and have a cozy time. Never expect the basic things in our room to be not cleaned and working properly. We were not even given any refund or change of room for these things. Even with restaurant we were given 3 course meal and it was not on their record, thankfully I had email confirmation from them so they couldn’t charge us yet they made us pay for service charge for all the meals we had even though the package included all the meals. Spa centre was good but I think I will rather come here for spa day than staying in future. We spent £1000+ for 3 days which is so so not worth it for the service and treatment we received.

The hotel could be wonderful with a proper management.Lovely located with a romantic architecture in a wonderful garden. Unfortunately that completes the positives.The whole hotel incl. the breakfast area and our room were extremely dirty.Room service is doing things worse then before (if showing up at all).The heating in our room was running on full steam (in August) and no one in the hotel was able or willing to change that. Windows could hardly be opened.When asking for help the hotel staff was reacting rude and did not care.The Spa is old and untidy. Hotel guests are not allowed to use the Spa during the day as only day spa guests have access.The hotel seems to live from weddings & day spa guests and people that seem to show up once and never again.

Recently popped the question here for obvious reasons and the staff, especially Sam on reception were outstanding. Super helpful, friendly and couldn't have done it without them. Absolutely made the moment perfect, and the rest of our stay was just as fantastic with good food and a very relaxing time at the spa. Can't recommend the place highly enough

Eastwell manor is a gorgeous estate that is unfortunately let down by Champneys service standards.The hotel is split into three separate building blocks, the manor, the spa and the cottages. When you arrive, it is not clear where you are supposed to go to check in. We had to walk back and forth to figure it out.We have paid for early arrival, but by 3.30pm we still did not have our room keys. We were given a free drink at the bar but that's it.The staff did not inform us of any of the processes. We were told the spa robes were supposed to be in our rooms, but there weren't any. We called the reception and they told us we actually had to collect them during the check in...The rooms have no soundproofing.The spa was disappointing, jacuzzi was being cleaned and was out of order the whole day (Saturday).The dinner was overpriced and we were not informed that our dinner credits did not cover drinks (including water!). We were asked if we wanted any desserts when we were paying our bill at the bar till.Breakfast was really disappointing. It consisted of very limited continental breakfast choices. Gas station coffee tastes better than the one they served us.In summary, it's not worth the cost. If you want a great spa experience, go to Aqua Sana instead.Its terribly sad they let such a gorgeous estate waste away so much.

I arrived with my elderly mother for a 2 night break and stayed in The Mews. On arrival we found a double bed and not twins as requested and then the heating was not working. After 3 requests and a drive out in the car to keep warm the heating was fixed but no one ever changed the bed to singles (which could have easily been done)The spa facilities are run down with paint peeling off the ceiling and cracked and crazed sinks. Grubby over all really and generally dirty and in need of a makeover. Not the high-end experience they claim!The staff were friendly and polite so maybe they are just short staffed which is effecting the experience staying there. I was happy with the gym.

All staff were exceptionally helpful and friendly.Hotel was nice, room was comfortable, meal was very good.Spa treatment was excellent. Spa facilities were a little tired, includingthecafe.There was nowhere to actually sit down in the spa area as people had towels over the seating or took up double beds. Shame as there are notices asking not to do this.

Exceeded my expectations for our 25th wedding anniversary. All amenities worked, rooms were clean, parking was super convenient which made unpacking and packing so much easier than most hotels.This place is really historical and romantic. It is just like staying in an Elizabethan castle, with oak and stone everywhere. Manicured gardens are very nice. Never stayed anywhere with such accessible and lovely gardens.It is very easy to walk from the mews house guest rooms to the swimming pools and Spa Centre.Very quiet at night. I had a really restful sleep due to the quiet.Some of the comments below are hard to understand having stayed there October 1st 2023