Peacocks

I visited the Five lane Ends store today 6/9/21 at 15.54pm and I was very impressed with the member of staff who served me. I wanted a black jacket in my size but was sold out in store, but the lovely member of staff called Geneva was so helpful, nothing was too much trouble for her as she rang round different stores to locate my size in the jacket I wanted! She did find one for me in the end!!! She certainly went the extra mile for me, she deserves a good recognition for her dedication to customer service she needs praise for being credit to the company!!

I would give this 0 stars if possible I recently went to the Keighley store where I was served by an older Asian man who seemed very rude and aggressive he would not take no for an answer when he was asking for my email, so I thought I would visit the Bradford store in hopes I would receive better customer service only to be met with the same man in the Bradford store he was just as if not more rude than my last visit still would not take no for an answer for my email and then took 10 minutes serving me as he had not a single clue what he was doing and he would not ask for help. The manger at this store spoke to her staff with no respect at allI was shocked to see she did this out In the open in shop instead of in the office, would definitely not visit this store again and I definitely won’t be shopping at Keighley if I see him working which is a shame I used to love that store and the staff there.

very very poor customer services and I was served by area manager. I brought back pair of boot as the buckle was broken within 6 weeks and my husband's t shirt as it got sgrinked. The area manager refused to take It back as receipt was out dated (17.10.18) and it has no label. Furthermore, she don't consider it manufacturer's fault. She said it's either my fault, my washer's fault or my dryer's fault. So no refund or exchange. She exchanged pair of boots but took my discount that was there at the time of purchase. Another newly trained employee told me to hurry up as shop was going to shut . They suggested I can come back later to exchange it but they cannot offer refund or credit note.who in million years would like to go back there? Please don't buy any thi g from them. Here is the £8 shirt that is going to charity now.

Had a couple of returns to process at Five Lane Ends and they couldn't be more helpful and friendly.Good prices and quality clothing, I always buy my jumpers from Peacocks.

Such polite staff. The male manager and the lady behind the counter called Laraib were so helpful they went around the store for me to help me find what I was looking for. Top notch customer service and lovely items!

Excellent customer service very helpful staff good honest opinions when asked could not wish for better customer relations

Great place to shop, and staff very helpful and friendly

Absolutely chuffed to bits with the service I received at Peacocks at Enterprise Five Lane Ends. The Manageress Toni took the time to help me find exactly what I was looking for and gave the best advice. This manageress knows exactly what she is talking about. What an absolute credit to Peacocks. Fantastic service.

The Staff are really lovely & helpful here. The stock is displayed nicely & it has a good selection of Ladies, Mens & kiddies clothes, underwear & shoes. Also stocks other items, jewellery etc....