Tapi Carpets & Floors

Thank you to the team who took our piece of off cut carpet and turned it into rugs. Really pleased with the end result and the service along the way was brilliant.

Fantastic service provided by Naveen in store. Very knowledgeable and an asset to Tappi.

The fitter who laid my carpet has now been fired. This is what I was told from the sales manager. My carpet has been laid so bad there has not been grippers put correctly around the floor there is a Stanley knife cut through the middle I have had constant non-stop issues A new fitter came over to observe the flooring, and he said it all needs to be ripped up and relayed again. Tappis stains are not answering the phone.

I popped into the store to get an indicatory quote. It should be a simple case of the room is this size, you want this floor so it costs X and fitting is Y. Instead we had to sit at a desk waiting 20 minutes while staff tapped into a computer, and before being give the quote we were asked for a deposit - which is fully refundable if i don't buy from them?! I finally received my quote (deposit free). Since then I have had a number of calls and chaser emails trying to get me to buy. The attempt to get you to close using a refundable deposit" and the hard sales follow calls and emails are practices best left in a 1980s used car lot

Couldn’t be happier with our experience with Tapi. No heavy sales tactics, advice & help with our quote & best carpet for our lifestyle. The fitting team were super quick to do the full house. Very very happy with our new carpet & the excellent customer service throughout

Recently visited Tapi in Staines, Naveen gave us an excellent service. Answered all our questions, explained everything with clarity. He was amazing. Thank you very much Naveen and Tapi!

This review is for Staines branch Tapi Floors. Brilliant service in the shop! Brilliant service from fitters! Friendly and professional. Just what you expect when dealing with businesses

Despite ordering and having a confirmation of delivery date, the flooring was not available on expected dates. Poor customer service with no help from the sales manager. Would not recommend, especially if on a timeframe with fitters booked.

I have recently had my carpets fitted with Tapi carpets and I couldn't be happier with the job! The end to end process has been absolutely seamless and the service throughout has been more than I could of asked for. We were looked after Naveen who really took out the time to listen to what we needed and made sure to keep us updated on every step of the process. Great communication and great customer service! The fitters who were also lovely - super respectful and did a great job! I 100% recommend :)