Manchester Street Veterinary Surgery - Oldhams Only Independant Vets

The vet herself was Amazing. Friendly, caring and helpful. But the Lady on the front desk wasn’t very helpful and quiet abrupt when I asked for some advice and information on a care plan, she pointed and just told me to get a leaflet and read that. Although a gentle man then came along and did explain a few things to me that wasn’t in the leaflet so he was great.

Took my 2 year old dog for her vaccinations, in and out experience, persons next to me obviously having their pet put to sleep, they went back in and then out and before they left the vet was calling the next customer in. Absolutely disgusted! When I went in for her vacine, he weighed her and that's the extent of her health check. I asked a question about her chewing her paws and was told she had a fungal infection, he didn't even lift her paws up, he said he could tell by the colour of her hair! Prescribed a shampoo costing me over £30. He began drinking his oasis orange drink whilst I was still there, very unprofessional! When I asked the receptionist if he was the usual vet I was told he was a locum & wouldn't be coming back. So why did they let him continue if he was no good? I'd have rather cancelled and come back another day! I complained a week later but had already used the shampoo, the practice manager was lovely and gave me a refund for the vaccine and a free health check so I had to returned and didn't need the shampoo as she didn't have a fungal infection but would not refund me the shampoo as I'd used it. Even though it was resolved and my dog had a proper health check, I'll be looking for a new vet!

All of the staff have always been very helpful and very caring whenever I have needed their help in sorting out my two little boys Baggie and Charlie (both rescue cats) whether it be for simple things like flea and worm treatments to matters of life and death situations. All pricing of treatments very reasonable.

Took my lovely Cat Tilly to this vets.Knew she needed antibiotics for an infected tooth which was given at a cost.She didn't improve, sought second opinion, and was diagnosed with two golf like growths which had been missed. She was a poorly kitty and wewere distraught at having to have her put to sleep. These vets should be held accountable.

Mixed review.First of all I want to thank Ian and Debbie for their input regarding my complaint and the support on the day of the complaint.I took my dog to the vet due to an allergy flare up. I took her as a baby regarding this allergy and followed advice from a different vet to try a change in her diet which I did and saw a massive improvement in her skin so I didn’t wish for her to be on lifetime medication when it wasn’t needed. When I returned I was told it’s my responsibility (state the obvious why don’t you) then she was really trying to have a go so I said “are you trying to insinuate I neglect my dog?” To which she turned round and said yes I am, so I walked out as that’s ridiculous! When I requested my dogs medical history the notes stated her paws were red raw and she had conjunctivitis, this is all false. This was an attempt to justify her comments. I have taken my dog to another vet who confirmed she did not have conjunctivitis or red raw paws and her flare up was likely caused by the weather change and the fact she had just come off season. The vet was extremely rude, zero customer service skills along with the receptionist who was giving one word abrupt answers when I asked about speaking to management and then when I was talking to Debbie in another room came barging in and hit the door into my arm! I had both of my dogs at this surgery since puppies and it’s a shame we’ve had to leave due to the behaviour of these individuals!! I took my other dog to see this same vet prior to this appointment and she told me it’s okay to cut my dogs nails into the wick as it would soon stop bleeding, this would cause trauma to my pet! As cristina is the only vet there currently and is fraudulent on documentation, rude and obnoxious i wouldn’t return. Other than that great practice never ever had an issue before she worked there!

I Would highly recommend..we always take our guineapigs here and they're always so helpful and do An amazing job.

I have had great experiences in the past with the receptionist as well as the vets. I would highly recommend it to anyone. The service at this vets is absolutely amazing compared to any vets in Manchester as well as Oldham.However when I took my hamster to see one vet in particular, Sarah. She handled my hamster really roughly right in front of me. It was very upsetting as my baby was already unwell and then had to be handled in such a disgusting manner.We asked Sarah to trim her nails for her and she proceeded to handle my baby in a very harsh way despite the fact that myself and my sister were telling her to stop, not just once but over 5 times we told her “STOP!” because my hamster was getting scared. I could see the pain in my girls eyes.Like something that little can’t tell you enough to stop by biting you and pushing all the food out of her cheeks and telling you she is scared, but even when me and my sister were yelling, she didn’t stop. She only stopped when she had enough.I left the vets very upset with this particular vet. I cried in the car because my baby was poorly and then was handled that way.We have come to see Maria and Mr Jennings in the past. Both have been absolute gems every single time. The receptionist always have such big bright smiles on their faces and greet us well when we have come in before.It's just a shame they have a vet such as Sarah to ruin such an amazing practice's image. Don't avoid the practice, avoid the vet Sarah.

Lovely vets,I take my three all the time,I'm on the pet plan.would highly recommend

Disappointed that they are no longer taking on new clients (pets). Have taken my animals over the years but they was unable to find my historic records