Big Yellow Self Storage Camberley

I came into Big Yellow upset and afraid that my moving process after my divorce was going to be difficult and add more strain to my life. I was pleasantly surprised when Sophie made it one of the easiest experiences I’ve had with any kind of customer service or sales before. She immediately greeted me with a smile. And I instantly felt welcome. Sophie talked me through the different options and helped me to find a unit that suited my budget very nicely. She discussed supplies with me such as the boxes and the tools I would need to move in efficiently. She even offered me a cuppa! This was some of the best service I’ve ever had. I felt like I’d walked into a 5 star hotel with how welcoming she was. I hope this young lady gets lots of recognition for her hard work because to most, a job is just a job and it can make the experience for us customers long and tiring and quite draining. But not to Sophie. She clearly takes pride in what she does and there was genuine care for my situation. And she even laughed with me when I made jokes about my lazy ex husband haha! It was an interaction I really needed to boost my mood and who knew I’d get it at a storage company. I don’t normally write reviews but I couldn’t go home and not come online to sing her praise, I wanted everyone to know that she really was brilliant.

Alex, Sonny and Helen have been totally brilliant at the Big Yellow store in Camberley. Alex has been extremely helpful and made a very stressful process very easy to manage.Thank you!

I had the pleasure of speaking with Alex about renting a storage in Camberley. From beginning to end, it was a delight talking with Alex, who is extremely professional. In addition, he has extensive knowledge of the local market and ensured that I always felt like a priority. Alex's commitment to excellence was evident at every stage of the process. Alex went above and beyond to ensure that each and every detail was addressed. Alex, many thanks for your assistance and professionalism; we tremendously value your customer service and competitive pricing. Regards, Maria

Communication is not great. Me and my partner set up an account, he was the main contact and I was secondary. Despite me going in prior to our start date with payment details, completing the online registration, and my partner receiving call and confirming i was attending on the day, when i went to sign and use the unit, I couldn't as they needed confirmation from my partner. After a long laborious process, I had to change everything over to my name and then I was allowed in.Was not informed when booking the unit that you can't use the unit out of work hours unless you pay extra!!!

Wow what can I say - I needed a business solution for storage which enabled a drop off for deliveries and then a day to day acess for storage.Went to a few other facilities who couldn't help. Spoke to Alex Vickers at Big Yellow Self Storage who advised me of a solution with space available. It's a great facility and friendly place to operate from.

The customer service at Big Yellow is second to none, especially Sunny! They have been very helpful and informative throughout our 'stay'. Would've kept using if prices weren't so high and if they didn't keep increasing on a regular basis.

Alex V provided superb service throughout the whole process and him and the team create and pleasant atmosphere and will help with any query. Thoroughly recommend

Alex, Sophie & Sonny were an absolute joy to deal with, very helpful, friendly & called back when promised.Alex showed me to the storage unit & explained the logging in / out process very clearly.

We've been using Big Yellow for several years now to store all of our business stock. The team there are great. Alex Vickers is usually the staff member that we deal with day-to-day and he makes our life so much easier! Nothing's ever too much trouble, and he's very pro-active in making sure we have the most appropriate units for our business. Big Yellow have really got it sorted in terms of helping small businesses.

The staff are extremely helpful and attentive ensuring an efficient sign up process and making sure that you are comfortable with entry and exit.