Hillbury Care Home

Had to take our formal complaint above c clutton after being constantly fobbed off that standards were being met. Wouldn't put a dog in this home

After a complicated start as my relatives are here , NOW I HAVE TO STATE THAT THEY ARE EXCELLENT THERE STAFF WORK HARD AND THE MANAGER CINDY IS VERY PROFFESSIONAL AND FRIENDLY NOTHING IS TOO MUCH FOR HER WITHIN HER REMIT, HOW THEY HAVE COPED DURING THESE TIMES I CANNOT COMPREHEND EVEN WHEN HAD WORDS IN THE PAST WITH STAFF THEY ARE ALWAYS FRIENDĹY CARING NEVER HOLDING GRUDGES AS THEIR Main priority is too CARE FOR THE RESIDENTS AS THEIR OWN AND HELPFUL WITH FAMILY AS A FAMILY UNIT MAKING RESIDENTS FEEL SAFE AND HOMELY, EXCELLENT I FEEL MY RELATIVE IS SAFE HERE AND THEY UNDERSTAND THEIR CARE, MARIO SHOULD BE VERY PROUD OF HIS STAFF AND IN ADDTION WE SHOULD SUPPORT THE STAFF CINDY AT THESE TIMES AND MARIO.Cindy is a kind thoughtful lady and cares a great deal working soo many hours her priorities are her residents care staff with excellent Managerial capacity a very nice understanding lady ALL IN ALL A NICE ENVIRONMENT INDEED

My mum was here for 4 years until she died just before Christmas lovely staff thank you for looking after our mum X