Enterprise Car & Van Hire - Dorchester

Unfortunately, I have to give this company one star...they deserve none! Appalling customer service and delivery/collection service too! Very rude staff, they're thinking they're treating with their pub mates...no, we're your customers! The staff needs urgent customer service training, ASAP!! Requests such as full-to-full fuel tank was ignore, the van was a bit faulty (hand break) and I had to burn 3 hours of my Saturday morning waiting for them to collect the vehicle! On top of that, the vehicle collector was really rude and with no courtesy at all. Completely unacceptable, utterly appalling service! DO NOT RENT YOUR VEHICLES WITH THIS INCOMPETENT COMPANY, we customers deserve wayyyy better!

Very pleased with the service here when I needed a replacement car whilst my own was being repaired.Alex was especially courteous and helpful.I wanted an automatic because I am now used to driving these. I was given a Skoda.It was a nice car, performed well and presented in excellent condition.I would not hesitate to use this company if the need ever arises again.

These charming people were so flexible - my aunt was feeling poorly and I had forgotten my payment card in the car. They let my husband drive her home first... instead of turning around to get the vehicle paid as fast as possible, despite the fact that it was already well past their closing time. They put the needs of a total stranger before their own at the height of the Christmas rush. Absolutely golden. Car lovely and clean. Very efficient.

Would give zero if you could. Ordered a car online from a national company.. say its all in order and ready for a 8am pick up. Get a call at 7:30am to say nothing available till 5pm. No good when you have meetings to get to. But there happy to take your money when they know there is no car in stock.. absolute joke

Culture and ethos comes from the top down. Toby who is branch manager was a super chap, courteous, professional, engaging and kind. He ensured at every stage I was happy and knew what was going on.This customer focussed approach was evident in Alex who dealt with my Insurance hire vehicle, whilst mine was collected and repaired.From the first phone call from Alex, to the last dealings with Toby, I cannot recommend Enterprise Dorchester enough.I won't go anywhere else and thoroughly endorse their service levels and customer care.Thanks very much - a delighted customer!

Pre payed for a car via enterprise Dorchester , Booking was successful and them taking the money then recieved a called saying nothing available and have not been refunded since! Will be raising my case to small claims

Hire arranged via my insurance company so that my damaged car could be repaired. Very helpful and flexible as I could not initially give dates that it would go for repair.Very friendly, helpful and professional staff.

Really helpful staff, trying to sort out an insurance mess up. Both James and Tobi did what they could to get me on the road again. Tobi made a sound job of making the car look great...

Great service friendly staff would recommend

Needed a car under RAC onward travel. Would only give me an electric car which I can't charge at home or at work then refused to help further