The Orthodontic Centre - Wokingham

Customer service is appalling. The numerous staff don’t seem to do much, answering phones certainly isn’t a high priority nor is informing the customers well and treating them as customers. Free first consultation? Not here. They’re reasonably polite in a superficial way but have a veiled attitude. The place is clean and the orthodontist seem to be well equipped and knowledgable but we didn’t go for treatment there in the end as the service was so poor that it set alarm bells off. Give them a wide berth or call and see what you think, but do call a few others for comparison.

One of the worst when it comes to customer service. You can never get anyone to pick up the phone when you called, although you often see 2 receptionists at the counter when you walked in. The receptionist I've encountered (July 2022) has no manners and appalling attitude. She didn't even looked up when u come in! She simply continued staring at the computer ignoring you until it's up to her convenience to address you. If it's really that important, she could always utter a simple three phrase 'a moment please'. If she ever did look up at you, she simply stares and waited for you to utter something. How in the world did she get hired??? Definitely in need of training in customer service.

Dr. Louise Harper is fantastic. I had the Invisalign treatment and both her attention to detail and after-care is amazing. Would highly recommend her as an orthodontist. Timeliness could be improved. Often my appointment doesn’t happen until about 10mins after the scheduled time, however.

It’s been a three year journey for me, and I would never go back. Big thanks to all those at the orthodontic centre, and a big thank to Sara Jalloul and Suzy Brown. After every appointment I left with a smile. I would always recommend this practice as the patent care is second to non.

We have always had excellent customer service when attending my daughters appointments or when we have contacted the centre via the phone. My daughter is seen by Sara Jalloul who always talks us through the process and makes my daughter feel comfortable.

Disappointing service, unwilling to accept responsibility for any of their errors. Would not recommend. Polite and clean etc, charged a child for a mask to talk 7 steps and not patient to explain treatments properly. Poor attitude towards myself and my child

Very friendly and professional staff. Clean, very impressed with the service we received.

My son started his treatment in August 2021 and has just had his braces removed (March 2022) and got given his retainers. Everything has gone very smoothly, we have been well informed before, throughout the treatment and what to expect for the next few years. We had to be seen quickly one day as my son had a fall and his teeth and braces had to be checked and they saw him very quickly. Sara, who look after my son did an excellent job and was really nice to talk to. We are very happy with the service and the results- the teeth look amazing! I would recommend this practice and will be back in a couple of years with my daughter!

I cannot fault our experience at this practice from start to finish, all the staff are professional and efficient, our orthodontic therapist Sara Jalloul was brilliant and took time to explain what she was doing, referring to Dr Harper thought treatment and the result for my daughter is a ‘textbook smile’. Thank you!

My daughter was fitted with her braces in 2021 and just recently in April 2023 she was seen by SARA FALLOW and LOUISE HARPER for her braces removal. The results were amazing. Her teeth are now perfectly straight and she is delighted. A great experience with all staff at TOC, Wokingham - very warm and friendly. Thanks again!