Royal Mail Edinburgh Western Delivery Office

I could copy and paste any of the 1 star review on here and parts would fit my issues...Arrived at the collection point to be told the item wasn't on his system... I have to point out he didn't type anything into his computer.He then tries to lecture me and get me to arrange redelivery through the app.I've never seen someone so unwilling to do their job or help someone.As has been said, no wonder people use other companies sometimes.I won't tarnish all post office workers with this brush, but this particular arm of their business is atrocious!!!

Very rude staff and they close early at 2pm in August. I came in at 8am on Thursday. There was an old man working there, I forgot to get his name. I had to come here because my hostel never accepted my package. But the old man kept questioning and yelling at me on why the hostel never accepted my package. I don’t know why, I should be the one that’s frustrated, not him. Then he went on asking why I wasn’t there to receive my package if the hostel didn’t. I got my package at the end but the lecturing and interrogating for 10 minutes was uncalled for.Some people are giving positive reviews. I think it’s highly the luck of the draw on who happens to be working at the time. Try to avoid morning on Thursday’s.

Left a note saying to collect parcel - no information about opening hours. 8am till 10am. So I'll wait till Saturday. Incidentally the 22 bus no longer serves this depot. It's a mile's walk there and back from the new route. Who thinks up this nonsense - totally management driven instead of what the customers need.

Would hate to admit it but I would agree the gentleman behind the desk was abrasive and rude.I didn't arrive for a lecture, just my parcel thank you. None of the not in" options were used by them. I am just hoping he was having a bad day..."

Silly opening hours and very rude staff.Had an urgent parcel that I was unable to collect for 5 days due to the less than convenient opening hours that they operate their public counter with.Eventually managed to get time to come during opening hours, there was a small queue of 3 or so people in front of me. I watched as the male staff member stood behind the counter, and berated as well as make unnecessary unfounded aggressive comments to each one of them - despite them being nothing but courteous and polite to him.When my turn came, I quietly handed over my paper slip and said as little as possible - he must have run out of things to say as I managed to avoid relatively unscathed. It did amuse me that they had a sign on the wall saying “Please treat our staff with the respect you would expect to receive”All in all, a very frustrating and upsetting interaction. I shall be avoiding interaction with Royal Mail as much as possible after this, small wonder less and less people are choosing to use them.

I’m very pleased with their service today, I moved house and did not redirect my mails on their site. I was expecting an important document, it was refused by the new occupier of my former apartment and was due to be returned to the sender. I hurried to their delivery office which I met with their staff and manager who helped in tracking my package. I got the package and very happy after countless attempts to call the customer service number. Thank you.

Absolutely ridiculous opening hours. People who are working full time need to wait untill Saturday to collect parcels.

They never ring the bell nor nock the door however the liars lie on their website that delivery has been attempted not only this they have posted my important documents to wrong door and confirm it as delivered, Irresponsible, doing these things is also a crime.

This review is solemnly about the unfriendly staff at this place. I already had a poorly experience with Royal Mail when my parcel never made it to my address but working in customer service myself, I would never treat staff badly bc I know they are usually not involved in the misery directly and don’t deserve to get a mean attitude. But this guy (an older man with white hair and reading glasses, I forgot his name) was beyond out of order. I told him that I never received a notification so I cannot show it to him but the tracking number and looked it up in my emails on the phone, and he overlooked me immediately and served the next customer barking that he will do the next request while “she is trying to find whatever the hell she’s trying to find” I was shocked by his tone, words, attitude and arrogance. He also misgendered me. His servicing was beyond bad and requires quite some overthinking. I strongly advise the management to have a word, too. This was a very uncomfortable situation for me.

Yet again, they have changed the times you can collect a parcel so yet again I have made the miles long journey to go and get something to find they have a 2 hour window in the morning to collect. That doesn't help when you work nights.Put your prices up and start putting the consumer first. I was told by someone there that it was down to cuts. This anti consumer stuff has to end. The reviews speak for themselves. Even hermes does better than this.