Boots Opticians Cleveleys

Can't thank the team at this branch enough for their care, compassion and kindness to my mum, 87, who's now very frail and who has been a customer of theirs for many years. They handled her eye test and screening recently after the NHS diabetic eye screening picked up macular degeneration - information only volunteered after I asked having worked with a sight loss support charity and realised her normally brilliant vision was changing. She's had a wretched time in the past year and is housebound most of the time but it was important for her to get to this appointment- about three had to be cancelled because of her increasing infirmity and ill health. The team, from customer service through to a fantastic ophthalmologist, were absolutely lovely with her, a joy to witness. She's got two pairs of glasses on order, has actually (as a lifetime hoarder) got rid of umpteen old pairs of glasses, and is very excited about them. I'd add my vote of thanks too. I ordered new glasses a few weeks earlier, with Zeiss lenses, always loved as a photographer, and I took out insurance at a very reasonable cost. On Monday this week, when I dropped in at a mobility shop to organise an assessment for a stairlift for my mum, I fell outside and found myself in need of a facelift. Really hit the concrete hard. My face got the worst of it, teeth in particular, but I'd have damaged an eye had it not been for that Zeiss lens - which crazed in the impact but didn't splinter. I could see enough to drive to the nearby urgent care centre. My advice - take out the insurance for accidental damage. It's huge peace of mind to know that I don't have to pay for that pair of glasses again. I also hope this branch on our high street never closes. It has loyal customers, many of whom would struggle to get to another branch.

My appointment was at 9 am . I arrived at 8.55 . The store did not open its doors until 9.08. I was eventually seen at 9.20

Fantastic optometrist talked me through all tests explaining why he did tests and the outcomes in details. Staff helped me to choose the best glass frames considering my allergy to metals. It took ages for me to decide and they were very patient. So I got absolutely beautiful frames which suit me perfectly.

Paula was friendly, and helpful she explained everything so we understood.

Karen was so lovely when I explained why I was anxious about having my eye test. She was really reassuring and updated the optician Unaisa, who simply was amazing. Putting aside their technical abilities, their customer service skills are outstanding.

Very helpful staff, the optician explained everything to me during & after my eye test, great service with choosing my new glasses. Highly recommend.

After turning up on the off chance I got an appointment with the optometrist first thing the next day.The optometrist examined my eye and referred me to the hospital eye service straight away and I was seen early in the afternoon.

Disappointed with my last visit,got the impression it was an inconvenience so to deal with us and any other customers,if you had a upset customer before,my appointment then you have one now.Ps thank you for your reply, don't see why I have too put a review in writing to you,maybe your area manager should ask assistant manager the question when we have spent £4500 on hearing aids and glasses for us both.

Friendly from the minute I entered the store to the final good bye. Staff are polite, offer great advise and treated me like a person and not a sale. Great selection and prices. Would definitely recommend. Thank you Cleveleys branch

I turned up to the store & from the start they were very polite & friendly, at no time did they try to push a sale onto me, very happy with the service & would use them again,