Saxons Estate & Letting Agents

I would highly recommend Saxons, we’ve used them to sell our property, they have been super fast and efficient, brilliant communication and have secured us a buyer. Ryan has been a super point of contact and has been brilliant throughout.

Today I viewed a property with Saxons and can I just say that Hannah was so lovely and professional. I really loved the property I saw and Hannah was very quick at forwarding the offer to the seller and communicating with the seller for me. Thank you so much Hannah, I now am so happy to be in the process of owning my dream flat and it is because of your efficiency and support that my offer was accepted so quickly ❤️

Saxons has sold two properties for me over the last 3 years and the team there have always been helpful and given me great advice. They are persistent in following things up and easy to get hold of. Thoroughly recommended.

Was buying a house in the area from over 100miles away and was struggling with communication and updates with our solicitor so anne from saxons took it upon herself to push the solicitors for updates and exchange dates and provided us with more information and help than any of the solicitors did. Also regularly checked in with us which was lovelyAppreciate it so much!!!

I purchased my property with Ryan at Saxons back in 2021 and have just sold it days after being online. Ryan has been helpful in finding me my next home and has given me advice when asked. He has worked efficiently to complete a deal and has communicated brilliantly, the sale has been effortless. Would definitely recommend and use again in the future.Thankyou Ryan and the rest of the team at Saxons

We were initially impressed by Saxons when we contracted them to sell our house. They were communicative and efficient, and gave us a good rate. We have taken our business elsewhere, however, due to what we feel was poor customer service at the subsequent stages of the customer journey. This experience has raised questions for me about how the staff at Saxons are treated by upper management and whether the company is investing in enough training for staff.The person who I assume was our account manager and who shall remain nameless, was lacking in interpersonal skills and we felt she wasn’t listening to us. Dealing with her was quite dehumanising and gave me the feeling that I was just an item to be ticked off a list.There were local amenities and original features which Saxons could have included in our listing that would have made our property stand out to potential buyers, however when I asked for adjustments to be made, I was met with a defensive response which deterred any further discussion of ideas. The adjustments were made but with open resistance.We were not kept informed of how our property was doing, in terms of web interest, so we were surprised at being told to reduce the price of our property after only 6 weeks on the market, being told only “we’re not having much luck with this one”. We were open to reducing the price, but also felt that Saxons’ marketing could have been vastly improved. Copy and content were not at all compelling although the photos were fine.On asking for cancellation of our contract with Saxons I was again met with defensiveness and the wrong assumption that we were cancelling because our house had not yet sold. When I offered feedback regarding our experience and the real reason why we were cancelling I was told that I could give feedback but that they had done everything right and that “we know how to sell properties”. I didn’t bother replying. I feel as though I have been told off for leaving and that the only possible reason why I could be taking my business elsewhere is due to my own stupidity. We are set to re-list with an agent with great marketing ideas so we are hopeful to sell in the new year.Not a great experience, Saxons. We would have stayed if we had felt there was a genuine conversation to be had. Good business is not about ticking all the boxes, it’s about listening to and caring about your clients.

Me and my parter sold and bought through saxons and cannot reccommend enough. Ryan was absolutely brilliant from the beginning and kept us updated throughout , even when the other side was being difficult.

I have bought Sold and rented properties Through these guys over the last 9 years always very professional and honest with their approach to current market trends.

Amazing communication and effort from the get go. I had Ryan as my agent and he honestly worked tirelessly to ensure everything was being dealt with and made sure I was in the loop. We ran into a couple issues going back and forth (not with saxons) but Ryan was persistent in resolving them and can honestly say if it wasn't for his effort and reassurance I probably wouldn't have made it to exchanging! My experience with this company was that they go above and beyond.

I had an incredible personal experience with Saxons! Their surveys were conducted with utmost professionalism, and I was thoroughly impressed. I would wholeheartedly recommend them to anyone considering selling their home!