Mandarin Oriental Hyde Park, London

This is a review of Dinner, the HB 2* ground floor restaurant at the back of the hotel. Loved the resto + theme. Food was superb. Staff were friendly, courteous + knowledgeable + stuck well to the table cards theme. The sommelier is a lovely chap. Only criticism is of the ridiculous prices on the wine card, e.g., Sasiccaia 2009.Price per glass £195! Per bottle x6!I paid less than the x6 for a case of 12 bought from L & S in 2011. Factor in x3 for a v good resto + 12 years appreciation + you don't even come close! Please sort this out. It might even be a good business decision.Will add photos of the wonderful dishes we selected later.

This is one of the great hotels in London, but I have to say I was disappointed. Rooms and location are fantastic, and staff are friendly and helpful, but the service is SOOO SLOOOW! We tried all the restaurants, and food took literally hours to serve. At Heston Blumenthal's restaurant it was an hour before we received our first course. Also, the hotel charges for every amenity it can, including Wifi at extortionate rates. Public areas are also a bit sterile, especially the hard to find bathrooms in the rabbit warren downstairs. Considering the price you're paying, it just isn't worth it. If you want luxury, go to somewhere like the Ritz, which is a bargain by comparison and provides you with fast service.

The rooms were disgusting dirt was everywhere my husband found a nest of cockroachs in the bedside drawer, we came here for our honeymoon yet the bedding was so disgusting we slept on the floor, staff were horrible and blatantly ignored us. One told me that the dirt wasnt there before, and that we caused it. we got charged for extra cleaning services. do not recommend. save your money.

I wanted to take a moment to express my deepest gratitude for the extraordinary support and kindness I received from your staff during a recent incident. I unfortunately had a fall from my bicycle near by the hotel. It was a rather distressing moment, but your team's response truly exemplified the values of hospitality and compassion.Despite not being a guest at your hotel, the way your staff rushed to my aid was truly remarkable. They not only ensured that I was okay but went above and beyond by allowing me to use the restroom facilities in the hotel to freshen up and tend to my injuries. This simple act of generosity meant the world to me.It's clear that Mandarin Oriental doesn't just provide luxury accommodations but also extends its hospitality to anyone in need. This incident has left a profound impression on me, and I will forever be grateful for the support I received.Your doorman kindness and professionalism truly set Mandarin Oriental apart, and I felt compelled to share this positive experience with others. In an age where exceptional service is often rare, your team has demonstrated that genuine hospitality and human compassion still exist.Thank you once again

We experienced the Chef table experience today at Heston's dinner restaurant.Amazing food, really attentive staff, excellent notes provided per course. Everything top draw and delicious.If you have the cash and the opportunity then go for it.

We thoroughly enjoyed our recent stay at the Mandarin Oriental.The level of service provided was amazing,with staff accessible whenever required.They care for their guests and give you a sense of being home, away from home.Our Suite was spotless as well as beautiful and the breakfast offerings were truly delightful.We wholeheartedly endorse this hotel, particularly for its central location, making it a prime choice for accommodation.The experience is worth the price.We will most definitely visit this Hotel again in the future!

Our room was beautiful. We had a balcony with a stunning view of the main street in front of the hotel. The food here is superb. We had lunch and desserts at the tearoom and were not disappointed! There was a violinist playing beautiful music in the tearoom as well. I ordered the pasta through room service one night and it was soooo incredibly delicious. Staff are on it here. Never miss a beat and are happy to help.

Perfection. It is an amazing place, the staff is absolutely outstanding, in particular I would like to thank the concierge team and the Blumenthal Restaurant staff. They went the extra mile to make a friends dinner a night to remember. So easy to be a fan! Thank you

I had my wedding in this hotel, overall experience was really disappointing, expected much more polite and respectful service.I booked a room and venue in this hotel and was so excited, but I am so disappointed with all the experience I got. The staff was not friendly, I lost my item no one informed me for a few days till I noted it and called them by myself, they explained that it was hotel rules, but it was very straight to me. The location was lovely. I requested a call in the morning to wake me, but no one called me, requested cleaners at certain times no one sent me, and breakfast in the morning was not tasty. Didn't get any complimentary things on my wedding day, they don't even want to give me a better room, as was promised before. Feels like they treat people differently by nationality and age. Regarding the venue was really disappointed, changed 2 times manager and all of them explained things differently, was not nice really. No flexibility, no focus on customer service. On the wedding day in Loggia was freezing my guests' seats with coats... And many other things happened, overall my experience was really sad. I know how they treat other people, so I really feel disrespectful.

2 visits now. I went inside this time. Ended up in the bar as the Kitchen Restaurant had already closed. ( I arrived at 20.40pm approx this night ). Very nice, all marble staircases and walls too. Beautiful colours, excellent taste. I could live here! Wow! Haha.. Lovely carpets. All staff in uniforms. Very well presented, nothing is too much trouble. Around £1,200 + a night I see. A 5 Star Motel, right next to Knightsbridge Underground Station and Hyde Park itself. Very professional. 5 stars for the rooms, Service and Location, see their pictures on their website as I did. Impressive. Fri.1 9 23.