Peter Lane & Partners

We sold our house through Peter Lane. Initially the service was great, they got the house on the market with an offer secured very quickly. Unfortunately, the chain got rather challenging, and this is when Peter Lane took their eye off the ball. They would take very long to get back to us and with us constantly having to chase them to keep things moving. It didn't really seem like they were acting in our interest. Only when we pointed out that communication was sorely lacking did they put in a bit of effort to improve. On the contrary, the overall service we got from our vendor's estate agents was nothing short of fantastic and really put Peter Lane to shame.

In my opinion the most over reputabled estate agent in the area. My work with them was a nightmare, on many occasions they just did not show up on the viewing of my house and I was forced to do thier job. They use part time workers to do the viewings and they have no idea what they are selling. Thier negotiating skills with the potential buyers are terrible. I switched to HR estate agent which so far I can honestly recommend.

Peter lane & Partners have been absolutely wonderful, to work with. From the our first enquiry to completing the sale everyone we were in contact with at the office has been amazing. They always worked hard to ensure that we had the best chance of selling and kept us fully informed throughout every stage of the process. We were made to feel like valued customers and our needs were considered and respected at all times. We would happily recommend the firm to anyone looking to buy or sell a property.

We purchased our house via Peter Lane and Partners and could not fault them, top customer service at all time, nothing was too much trouble, efficient and easy to get hold of. Tracey went the extra mile to make our purchase experience seem less. Thank you !!

We highly recommend Peter Lane if you are looking for a friendly, courteous and professional bunch of people to ensure that your move goes smoothly. They were our estate agent when we bought our house 21 years ago and have now successfully helped us to sell it, we are moving out of the area so probably won’t ever get the chance to use them again but we do highly recommend them!! A huge thank you to Matt, Colin, Anne-Marie, Katie and Christine.

I recently bought through Peter Lane. All the team were great. Anne-Marie especially, kept me updated and came back to be regarding any problems I was having when the sale process seemed to be stalling. Good communication went a long way to keeping me sane and the sale on track. I am very grateful for their hard work and patience and the eventual purchase of my new home. Thank you

To say that the service and communication was poor from Peter Lane would be an understatement. I was planning to sell my house through them, and it went something like this:1. An agent came to my home to do a valuation - had done no research on houses sold in the area and didn't know that a house exactly the same as mine had been sold down the street within the past month (by Peter Lane) and although he was here to do a valuation asked me how much to put it on the market for and just agreed with what I suggested....I let it go, he seemed nervous and I assumed he was new to the role.2. Viewings were booked and I was continuously asked to conduct the viewing myself although I had expressed from the start this was not a possibility. I didn’t receive any feedback from the viewings and when I chased, they would say they'd get back to me and never did.3. After initial viewings things went quiet...no communication, no consultative service about what our next steps could be etc.....nothing.4. After months of no communication whatsoever I called Peter Lane, they apologised and said they’d send someone else round…which they did – he was full of apologies and a promise to ensure we got a better service from this point onwards….we then heard nothing from this guy either!5. The government announced the stamp duty holiday and naturally there was an increase in interest – I received contact when someone wanted to arrange a viewing, no follow up to advise on feedback and on two occasions when I had chased they said that the viewing didn’t take place as their agent had failed to show up at the correct time. There was also another occasion where they had to cancel due to staff sickness (which I understand is an unforeseen circumstance, but after the countless issues I had experienced I was surprised it was my viewing they wanted to cancel).They could then never get hold of the viewers they had let down to rearrange. I assume they had as little trust in Peter Lane as I did at this point.6. Asked Peter Lane to take my property off the market, 1 week later still not done – had to call to chase!At best Peter Lane acted as a key holder to let people in my property, at worst they were stopping viewings as they couldn’t get a simple booking right.

We purchased a property through Peter Lane & Partners in September 2023 and found them to be very efficient, professional and helpful throughout. Cath was especially helpful with what proved to be a frustrating purchase at times due to complications in the chain - her attentiveness and communication was great!

I was very happy with the overall experience We have had from looking at the property to buying and completion Ann Marie has been fabulous throughout, very helpful and informative, always laughing and really seems to enjoy her job.I would have no problem with recommending anyone who wishes to use these estate agents in the future.

Peter lane were excellent from start to finish and Matt and his team made our Selling and buying go quickly and efficiently they did a fantastic Job on Marketing our home and it sold in less the 7 days for our full asking price they handled our new property as well and nothing was to much trouble it was a difficult time for us and Peter lane helped make it easier would highly recommend them many thanks .