Specsavers Opticians and Audiologists - West Ealing

Visited Specsavers in West Ealing, London for a second opinion on the condition of my eyes; as my first optician down the road gave me the feeling that she saw me as an object on a conveyor belt.I found Specsavers in West Ealing to be a friendly environment with a great customer service ethos.Ms. Anoora Nazir was the optician who did a thorough detailed inspection of my eyes and gave detailed answers to any questions that I had and made me feel very much at ease. So much so that I decided there and then to switch to this company and branch for future eye check ups.Whilst there, I decided to buy a new pair of spectacles which to be fair were expensive. £350.00 for a single pair but the pricing is not store policy so you can't blame the staff.When I picked up my new spectacles, I was wonderfully taken care of by Gurmeet who was thoroughly engaging making sure that I didn't leave the store until the new spectacles fitted me exactly as I wanted.Both Anoora and Gurmeet who I interacted with at the West Ealing branch are a credit to Specsavers.

I rarely write reviews, but in this instance felt i should. I attended after a cataract op to replace lenses in new frames bought prior to op. Both the optician and after assistant, Purmeet, were excellent in my case. On top of that Jessica who i dealt with for collection went the extra mile and took my glasses to Ealing Broadway so i'd have them in time for a business trip. We are all quick to moan, but when service is good, we should take the time to say so.

Good and friendly service. Honest advice on my options for glasses and contact lenses. Thorough inspection of my eyes. An extra £10 for the 3D scans which compares well to other opticians. Clean and calm store, well run with hand sanitiser everywhere. Recommended.

1st time visit to Specsaver and found the staff very professional, friendly. Clear explanation of the procedure. The 3D scan of £10, excellent value for money. Happily recommend West Ealing branch.

They place is really nice and quality service offers by the staff. They also have good offers and their eye test is free if you buy specs from them same with contact lenses plus you get free contact lenses for you to try for week and then if you like it you can purchase from them. Friendly staff, good service and recommend for others.

Vivian was excellent. She took the time to teach me how to put the lenses in and out. She was very patient and friendly and made me feel very comfortable. Thank you Vivian

They don't have any concept of privacy. A young lady kept asking the same question several time despite the fact that my answer was clear. Do they think people are liar or do they think people are stupid? They sight test was great, the qualified team member was absolutely brilliant. Unfortunately because of the extreme poor customer service I'll leave 1 star reviews.

Good friendly professional staffing but a few points to mention.15 minute wait for my test though at least the optometrist apologised for his lateness. So probably best not to take the first appointment after the lunch break period.A fair bit of upsell - if you say no to their first offer" they'll try another. My prescription is far too weak to require one of the upgrades suggested.The glasses I received were manky

From start to finish service and all the staff I met done a great job . The appointment booking was quick and efficient .The Optometrist was really good. She informed me about my eyes and made clear that I understood. All very friendly and efficient, couldn't have asked for a better experience. Big thank you from myself to Ana her service was excellent. In addition, Ana also repaired and cleaned my spare glasses completely free of charge, for which I am very grateful. Overall, I highly recommend this branch.