Hartley & Worstenholme

I can’t reiterate this enough DO NOT USE!Trust me….. the slightly lower charges compared to other firms is definitely not worth the hassle, stress or anxiety this company gave us!Pay that little bit extra and go somewhere else.You have been warned!

Victoria Towell has been a pleasure to deal with. All emails are responded to quickly and efficiently. I would definitely recommend and use again! Thank you Victoria.

Recently dealt with a notary for me, very professional and efficient and helped me out when i needed copies.Would highly recommend.

Tried to instruct these solicitors. Someone I know was aware that these solicitors are able to do leasehold conveyance. Phoned them & reception let me know that I needed to speak to Jack Lindley. I left him an E-mail, no reply. I phoned him. All you ever get is a recorded message saying that he’s not at his desk. I managed to speak to him once & give him some details. There were some details I didn’t know the answer to. So I rang my buyer & got them answered straight away. I rang him back & he wasn’t at his desk. I wouldn’t leave him a message because of the fact that he hadn’t answered me previously. I rang up & pointed out to the receptionist that he’s never at his desk. I hoped this would maybe prompt her to get ask him to take my call. Instead the receptionist wouldn’t answer the phone either. When I rang back after getting his answerphone again the phone just rang out. So I assume that my number was coming up in the office. I hadn’t even managed to give him the extra details he’d asked for & hadn’t received a quote at this point. I took this as several red flags & that they’d actually decided not to deal with me. So I found a new solicitor & got a quote practically the same day. In writing. In an E-mail. I got another quote straight away from another firm. Wow , people that actually reply & want work & respond by giving quotes. Who would have thought it. I’ve instructed one of them, set up a meeting to do an I.D check & instructed them. That’s about as far as I’ve got. I received a welcome pack from Hartley & Worstenholme today. It was informing me to sign my papers & had a quote in for the work. £775 ish. I can’t remember the exact figure because at this point it didn’t interest me. The figure is about £150 less than my other quotes. I looked into my call log as to when I actually spoke to Jack Lindley that one time only. It took them 3 1/2 weeks to send my welcome pack. If I was relying on these they would’ve already have cost me about six weeks. He still doesn’t have the extra information because I pretty much gave up on them. I don’t know how much longer the process will take with my new solicitors but at least they answer the phone. So I’m hopeful that they are doing the work. Hartley’s are an absolute joke & so is Jack Lindley as he doesn’t answer any form of communication & is never at his desk. He either needs to get his own receptionist to take his calls & messages or quite frankly be sacked. Avoid, avoid, avoid. This joke of a company. They’ve actually done me a favour by being completely incompetent from the start. It could so easily have happened half way through my process. So I can be thankful for that. Thankyou Jack Lindley for being so incompetent that I didn’t use you. But I still think you need sacking. Worstenholme, I suppose the name is quite ironic when you think about it. Avoid at all costs

Laura Gotts has been a God's send during the process of buying my first home. I had no idea of the process and she was there to help me and offer support along the way. Due to issues outside of my control, the first sale didn't complete but from having my offer accepted on the second house to completion was only 6 weeks!Thank you for your help Laura to make the process as smooth as possible and I will definitely recommend to friends or family!

It was a pleasure working with Jonathan Sharp on the sale and purchase of our old and new home. Jonathan was professional, always returned calls and messages (even on a Sunday in once instance) and made us feel like his priory every time we communicated. I now consider Jonathan to be my solicitor for any future needs.

We chose to use H&W as we were recommended to by a friend who had also used them to purchase their first home. We couldn’t have asked for a better service, Laura was amazing, kept us up to date throughout and answered and explained anything that I didn’t understand. She’s gone above and beyond in this current situation to help make sure that everything was done efficiently. 5* service! Laura has been amazing and would highly recommend. Thank you for everything

Avoid at all costs. Josephine was disgraceful actioning the will of my mother in law. Made my wife cry and was rude to my father in law days after losing his wife. She refused to fill in a form that ended up delaying things by months and she had to fill in anyway. Saying “I’m not filling in the form” while laughing on the phone.

Want to say a massive thank you to Victoria Davis, for helping me through my house purchase. Found her to be very professional, friendly and responsive. Very good value too which is always a bonus. Would recommend to all.

I just want to express my sincere and heartfelt appreciation and gratitude for the highly professional and competent services we received that was provided in both a friendly and accessible manner.I have no reservation in highly recommending Laura Gotts (Solicitor) from the firm and would like to thank her for dealing with our file.