CSG Worcester

2nd time using their services for cesspit emptying. Customer service on phone: Very polite and helpful. Driver: Professional and friendly. We had the same Driver each time and can't fault the standard he sets. Hence the reason we've used twice and will use again. I've recommended to others and they have used CSG with exactly the same satisfaction.

We have used CSG for 12 years with no complaints.Their drivers are friendly and compliant.......not red tapers thank goodness!Many thanks all of you.

Excellent service from start to finish . Really pleased I have found this company to empty our septic tank every year . All staff involved were very professional and very helpful.

Always a friendly and helpful driver comes, thank you

Fast and friendly service carried out on time and with no fuss

I have used CSG on one occasion and was happy with their service. I booked them again.On the day before I rang to find out when they would be coming. I spoke to Ronnie at the local depot who told me they weren’t able to come out as one of their trucks had broken down and a driver had broken his arm.My problem was that, due to having to wait 8 days for a spot to clean my cesspit, it was close to overflowing. If it over flowed I was up for a £200 fine PER DAY.Now Ronnie is a simple worker that, had he chosen to be a jobs worth, could have just put the phone down and left me hanging. He didn’t. He bothered to phone another depot and get a solution. Ronnie rocks.The next day another truck turned up. The driver pointed out the 10T restriction on the bridge to my place. I pointed out that other CSG Trucks had been over it.The driver was very apologetic after talking to HQ and said he couldn’t do it. I needed a 1k truck (since this debacle I’ve found out that’s a 1000 gallon truck).The reason for my one star was due to the chap that range me after this. His rudeness, officious beadleness and lack of common decency was staggering. He said he was Head of Health and safety and virtually accused me of stealing company time as there was NO way they could have ever done this job.I pointed out they had done the job before. His response was to tell me this information had virtually cost the previous driver his job as he would be ‘vigorously investigating the driver’s actions’. Great!Since this discourse I have spoken to a number of waste companies - all chuckled when I said I’d been let down by CSG. It appears to be a common issue.If you do use them make sure youAre prepared to be let down. And whatever you do don’t expect any help from the management team.You may however get Ronnie. He rocks so you should be ok.

Everything about the service was first class from the initial phone call all the way through to the vehicle leaving my property.In my case the septic tank had not been emptied for too many years, making the job extraordinarily difficult.However, your operator was magnificent and concluded the job extremely efficiently and very quickly given the magnitude of the task he was faced with.I cannot praise your firm highly enough.Robert Vines

The same man has come to clear our septic tank every year and his service is excellent in every way - punctual, efficient, and careful to cause minimal disturbance with his large truck.

Absolutely brilliant service from both the sewage tank operative and the pump engineer (the latter coming all the way from Southampton). Can't thank them enough as we will be 11 on Boxing Day and life would have been a trifle difficult. Thoroughly recommend.

This company is a cut above the rest in this field. We used them for sewage disposal and servicing our sewage plant. Their staff right from the office to the final operation is exceptional. The guy emptying our tank was the most helpful guy i have ever met. Well done CSG I wish all companies were like this